Member Experience Advisory Council

Member Experience Advisory Council

• Agency/Organization: Colorado Department of Health Care Policy and Financing

• Region: Statewide

• Issue Area: Healthcare/Medicaid

• Mission: 

  • Engage members and family members of Health First Colorado and Child Health Plan Plus (CHP+) to improve member experience and deepen person- and family-centered practices and culture.

  • Continue to build understanding and commitment for person- and family-centeredness, which means we respect and value individual strengths, preferences and contributions, and work with members, not doing things to or for them.

  • Provide opportunities for collaboration between the Department and members with the goal of improving member experience and the relationship between the Department and all members.

  • Provide a way for Department staff to test with members whether or not programs and policies are working as designed and having the desired outcome.

  • Build staff empathy and skills by engaging with actual members and their lived experience, accessing meaning behind data, not just relying on what’s easy to collect and analyze.

• Time Commitment: 2 year term,  3-4 hours/month.

• Membership Criteria: Members and Family Members of Health First Colorado and CHP+

• Compensation:

  • $25/hour

  •  Reimbursement for mileage, parking, travel, etc.

• Contact Information: 

  • Website

  • Application

  • Email: Thessica Covato - Thessica.Covato@state.co.us