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How to Update Student and Parent Contact Information Using FACTS SIS Webforms
How to Update Student and Parent Contact Information Using FACTS SIS Webforms
Maintaining accurate contact information for students and parents is crucial for effective communication within any educational institution. The FACTS Family Portal includes an area that provides a streamlined and efficient method for parents and guardians to update their contact details directly, reducing administrative burden and ensuring information is always current. This article will guide you through the process of utilizing Webforms for this essential task.
Why Do We Use Webforms for Contact Information Updates?
The Webforms feature in FACTS SIS offers several advantages for managing contact information:
Parent Empowerment: Allows parents to directly input and update their information, increasing accuracy and reducing the chance of transcription errors.
Reduced Administrative Workload: Frees up school staff from manually entering data, allowing them to focus on other critical tasks.
Real-time Updates: Changes made through (some) Webforms can be immediately reflected in the FACTS SIS database, ensuring that school staff always have access to the most current contact details. Not all Webforms are set up in a way that automatically updates the SIS database, however.
How to Update Your Contact Information via FACTS SIS Webforms
Updating your contact information is a straightforward process. Follow these general steps:
Access the FACTS SIS Parent Portal: If you have not created a Family Portal login account yet, you can learn how to create a new account here.
Log In to Your Account: Enter your Family Portal username and password to access your family' s information. Please note that the Family Portal site and login credentials ARE DIFFERENT than the site and credentials parents used for tuition plans prior to the 2025/26 school year.
Locate the Webforms Section: Within the parent portal, look for a section or menu item labeled "Webforms."
Click on the Family Demographics Form: The Family Demographic Form will show links for "subforms" to update information about your students and family. Here is a guide to the demographic subforms:
Please note that the data you submit in one of the Family Demographic Form subforms will instantly update what is contained in the SIS database. Please pay attention to the spelling of all text entries and the format of items such as phone numbers and email addresses. For example, use proper capitalization, but do not use all caps to enter text. Phone numbers must be tyled in the format ###-###-####. Do not place the area code in parentheses and do not substitute dots for the hyphens. If you mistype an email address or phone number, you may not receive timely information about school events or emergencies.
5. Address Required Fields: Pay close attention to any fields marked with an asterisk (*), as these are "required" fields. You must provide a response for every required question. Failure to do so will cause all data on the form to be lost when you click "Save".
6. Save: After making all necessary changes and ensuring all required fields are completed, click the Save" button at the bottom of the form. Click this button to submit your changes.
Important Warning: Do Not Leave Required Fields Blank!
A critical point to remember when completing Webforms in FACTS SIS Family Portal is the handling of "required" fields. These fields are typically indicated by an asterisk (*) next to the question or field label.
If you attempt to submit a Webform that has one or more required fields left blank, the system will not save your changes, and ALL of the data you have entered or updated in the entire form will be lost. This means you will have to re-enter all your information from scratch.
To avoid this frustrating situation, always double-check that every field marked with an asterisk has a response before you click the "Save" or "Submit" button.
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