Multifactor Authentication is coming to the FACTS Family Portal.

• You can sign up for multi-factor authentication using an authenticator app or an email, depending on your preference. FACTS recommends setting up using an authenticator app for increased security because apps don't send messages, like SMS or email, that someone could intercept. Any authenticator app will work, FACTS does not require or restrict specific ones.  There are several free options: Google Authenticator, Microsoft Authenticator, and Aegis Authenticator.

• You will be prompted to set up MFA the first time you log in after it has been enabled for your school.  This is likely to be in the latter half of SEPTEMBER 2025.

Setting up MFA to work with an Authenticator App

Important If you choose to enroll using an authenticator app, but don't yet have an established app, you must download one before proceeding. 

1. Click Begin. 

2. Click Sign Up Using App. 

3. To register:

   • Using an authenticator app on your smartphone or tablet: scan the QR code or type in the code provided. 

4. Follow the remaining setup prompts in your authenticator app.

5. Once completed, return to the MFA setup screen and click Next. 

6. Enter a Verification Code from your app to ensure that the app is appropriately linked to your account.

7. Click Next.

8. Select Print or Download. In the event that you lose your device or cannot access your authenticator app, these backup recovery codes can be used to access your account and should be stored in a safe place. 

9. Click Next. Multi-factor authentication is complete. 

10. Click Next to choose authentication questions and answers. 

11. Choose two authentication questions and provide answers.

When finished, click Save to log in to your account. 

Setting up MFA to work with an Email Address

1. Click Begin. 

2. Click Sign Up Using Email. 

   • If only one email is stored on your profile, the authentication code will automatically be sent to that email address. 

   • If you have multiple email addresses saved to your profile, select the one where you'd like the authentication code sent. 

3. Click Send Code to Email.

4. Check your email inbox to access your one-time use code. (See below.)

5. Type the provided code in the Authentication Code text box.

6. Click Submit.

7. Choose two authentication questions and provide answers.

When finished, click Save to log in to your account. 

FAQ's

1. Will students have to use MFA to access the Family Portal? NO.

2. Does FACTS allow users to designate a "trusted device"? No, not at this time.

3. How frequently will users have to authenticate?  At this time, FACTS has set that interval to be every 8 hours.  

4. Can St. Albert modify that setting so that users do not have to authenticate so frequently? No.  All aspects of the MFA deployment are controlled by FACTS, and cannot be modified or changed by the school.