Instructional Technology
Frequently Asked Questions

There are multiple ways to get support from the SGASD Technology Team:

• If you have a question about an Instructional Tool or Curriculum/Classroom Integration, you should reach out to your Instructional Technology Specialist.

• If you have a technology issue that is preventing you from doing your job, you should call the Technology Help Desk at extension 6925.

• If you have a general technology issue that needs addressed but is not preventing you from doing your job at the current time, please submit a Help Desk Ticket (login with your district email and password to submit a ticket).

Please visit this page on our District website for directions on how to reset your password. If you need more assistance, please call the Help Desk at extension 6925.

Please follow these directions to re-enter your password in the print queue. If you still experience issues after following these steps, please call the Technology Help Desk at extension 6925.

Please follow these directions which will allow you to use your password as the admin password for a short period of time. If you still experience issues after following these steps, please call the Technology Help Desk at extension 6925.

To fix this issue:

• Click on the screen mirroring menu on your MacBook.

• Click the checkmark beside "Mirror Built-In Retina Display".

Your macBook screen will now appear normal. 

Please follow these directions to fix this issue. You will need to enable hardware acceleration in Google Chrome. 

If you experience issues with Duo that are not answered in the documentation below, please call the Technology Help Desk at (717) 225-4731 ext

• Add an Additional Authentication Source

• Using Duo Without Cell Service