Get Started With Zoom Phone

Request a Smith Phone Number

If you are a new employee and would like a Smith telephone extension, contact ITS to activate your Zoom Phone account and receive a phone number assignment. Please include your department, building, and office/desk location with your request. 

Desk Phones

Because Zoom Phone can be used on your computer, a desk phone is not required, but can be requested. If you'd like a desk phone and do not have one at your workstation already, please include that information in your request for a phone line, or contact ITS at any time to request a phone.

If there is already a phone at your workstation, it will need to be linked to your assigned phone number. Please contact ITS to request a phone number and let us know that you have a phone in your location and would like it to be connected to your extension.

If you do not want or need a Yealink phone that is already at your workstation, please let us know.

Setup Your Zoom Phone Account

Once your Zoom Phone extension has been activated, complete the steps below to set up your account and set your PIN. 

• Go to the Zoom Web Portal (smith.zoom.us) and sign in.

• Select Phone from the navigation menu on the left side of the screen.

• Enter the required information, including creating a PIN (necessary for accessing voicemail on a desk phone), and then select Setup.

• After the initial setup, you'll automatically be directed to the Settings section for Zoom Phone to confirm your emergency address. 

• You will see a default campus emergency address for your building. If your office is in a different building, select Edit. Other options include selecting a company address from a pre-populated list, or choosing a personal address. Note that the building addresses in the pre-populated company address list are the street addresses for emergency personnel and vehicles as determined by Campus Safety. They are not mailing addresses and cannot be edited. 

• Please note that if you experience an emergency while off campus, we recommend using your personal device.

The Zoom video tutorial Initial Zoom Phone Set Up is also a great resource to help you get started. Note: Some setting options covered in Zoom help materials may not apply based on Smith's configuration.