Technology Support and Resources

Welcome to the information technology site maintained by Smith College Information Technology Services (ITS). It’s our goal to ensure that students, faculty, and staff have the access and support necessary to have a successful digital experience at Smith. From obtaining your OneCard to troubleshooting software issues, we hope you can find the resources you need here.

To learn about how the site is organized and ways to browse resources or find something specific, see Using This Site. (Not finding something you're looking for? Please let us know.)

To find information about a specific topic, use the site search (magnifying glass at the top of the page) or head to A to Z Resources.

See Status for notices about planned maintenance and active service alerts across Smith services and platforms.

News & Events

Welcome Heather Woods, Smith’s New CIO!

Published: December 2, 2025

We are absolutely thrilled to welcome Heather Woods as our new Chief Information Officer! Heather is a proven leader, bringing vast experience from her time as CIO at the New England Conservatory of Music and a long career at Wellesley College. She will provide the strategic vision needed to align technology with our mission, driving innovation and digital engagement to elevate academic excellence and operations across campus.

Zoom Phone Project Update

Published: November 10, 2025

The Smith campus is transitioning from Avaya to Zoom Phone for our telecommunication platform. See the Zoom Phone Project page for more information on the transition timeline, what this change means for you, and the benefits and features of Zoom Phone.

Teaching

Discover technology resources and services to support your teaching.

Learning

Guidance on preparing for classes, utilizing campus resources, and more.

Working

Important information for new faculty and staff and links to commonly used tools.

Acceptable Use Policy

This policy outlines the behaviors, practices, expectations, and requirements for all who use Smith’s technology resources. All Smith affiliates are required to affirm their agreement with this policy annually. Those who do not will lose access to their Smith account.

Read the Policy

Need help? See our Request Help page to submit a ticket or view locations and hours for our support teams.

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