Yealink Phone

If you opt for a physical phone as part of your Zoom Phone transition, a new Yealink phone will be provided. Avaya phones will no longer function after your phone number is moved to Zoom Phone. Common area phones across campus will also be replaced with new Yealink phones.

If you decide that you'd like a physical phone, you can request one at any time using the Zoom Phone Request Form, submitting a general IT support ticket via Request Help, or emailing ithelp@smith.edu.

Connect Your Yealink Phone

Please follow the steps below. If you have any questions or need assistance, let us know by responding directly to the phone request ticket created for you or submit a general IT support ticket via Request Help .

IMPORTANT: DO NOT install your new Yealink phone before your phone number has migrated to Zoom Phone.

After you’ve received an email confirmation that the cutover has occurred, follow the installation instructions below.

Disconnect your Avaya phone.

You may have one or two Ethernet cables connected to your current phone. Everyone will have one cable that connects the phone to a wall jack. You may have a second cable that connects the phone to their computer.

- - Unplug the cables from the back of your Avaya phone. Leave the other ends plugged into the wall jack and computer.
Connect your Yealink phone.

The Ethernet ports are labeled on the back of the phone, PC and Internet.

- - Plug the cable from the wall jack into the Internet port (Fig. A).
  - If your phone is connected to your computer, plug the cable from your computer into the PC port. (Fig. B)

- - Once connected, the phone will automatically begin to initialize. This may take several minutes.
  - When initialization is complete, you'll see your name and extension on the screen.

3. Connect the handset.

- - On the left side of the phone are two ports. Connect the handset included with your phone to the bottom port (handset image).

Your phone is now ready to use! Review the Quick Start Guide included with your phone for how to use special calling features on the Yealink model (disregard the setup and configuration instructions).

Please note that you no longer need to dial 8 or 9 before the number for external calls.

Using Your Yealink Phone

Yealink Phone Light Indicator

The light in the upper right of your desk phone will blink for a number of reasons. Unlike Avaya phones, blinking does not necessarily mean you have a voicemail message. A blinking light is normally accompanied by an icon on the panel indicating why the light is blinking. See the chart below to determine the reason.

Busy Lamp Fields and Line Keys

Speed dial allows a phone number to be assigned to a line key on a physical phone and call the number with one-touch by pressing the physical line key on your phone. A busy lamp field (BLF) provide the same convenience and also enables you to see the call status of the other line, e.g. if the line is busy. (Note that only another Smith phone number can be programmed as a BLF.)

The BLF and speed dial keys configured on your physical phone are managed in the Zoom Web Portal Settings.

To access and manage your current BLF and line key configuration:

Sign in to the Zoom web portal.
From the left-side menu, select Phone, then select the Settings tab.
Scroll down to the Desk Phone section. Next to Keys & Positions, select View or Edit.

For information on how to edit, rearrange, and add more lines:

See the Zoom article Setting Up Speed Dial and Busy Lamp Field (refer to the instructions under the “User” headings)
Watch the chapter Assign Phone Keys from the Smith Zoom Phone training on 12/1 (25:18-32:04)

When you save changes to Keys and Positions, your Yealink phone indicator light will blink for a few seconds, and then the keys will be updated.

Yealink Instruction Manuals

Select the image below to view the Quick Start Guide.

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