Why is search sometimes easy and sometimes hard? Understanding serendipity and expertise in the mind of the searcher
Daniel M Russell is a research scientist at Google where he works in the area of search quality, with a focus on understanding what makes Google users happy in their use of web search. He studies how people do their searches, trying to understand the most common traps and pathways to successful Google use. Dan has been a researcher at IBM's Almaden Research Center, Apple's Advanced Technology Group and Xerox PARC. He received his BS in information & computer science from UC Irvine. His PhD is from the time before the world-wide web at the University of Rochester. Dan remembers a time when email addresses didn't end in .com or .edu (let alone .org) and has actually used a physical index in a library. He enjoys long distance running, making music and word play, becoming disgruntled when he can't do all three in one day.
HCIR 2010 >