Experience

January 2007 – present

Administrator & Faculty, SUNY Empire State College

Associate Professor, January 2020-present

Dean, June 2016-December 2019

        Student Affairs and Academic Services, July 2019-December 2019

        Student Affairs, January 2018-July 2019

        Academic and Instructional Services, June 2016-January 2018

 Director, Academic Support & Assistant Professor, January 2007-June 2016

 Administrative Responsibilities  

• As Dean, led a division of over 40 people with between 13 and 21 direct reports;  

  • Oversaw an annual budget of 3.4 million; 

    • Improved operational and budgetary efficiencies; 

  • Managed the offices of Academic Support, Accessibility Resources and Services; Curriculum and Instructional Design; Online Instructor Development; Online Library; Student Success and Development; and Student Life; 

  • Served on presidential and provost leadership councils and committees, including:

    • Strategic planning; 

    • Middle States accreditation; 

    • Diversity, equity and inclusion; and

    • Institutional goal setting and academic program delivery systems.  

  • Served on Academic Affairs leadership groups:

    • Academic Master Plan – Steering Committee & Co-chair of Student Experience; 

    • Led deans’ group for re-envisioning online program delivery and instructional design – Empire Online; 

    • Open Educational Resources (OER) initiatives – vision group for McKnight OER Academy; 

    • Banner and CRM Advise – Steering Committee & Advise Implementation Functional Lead; and

    • ESC administrative contact for student supports for the SUNY Online initiative. 

  • Normalized supports and resources across an institution distributed over 30 locations and online;

  • Analyzed institutional retention data to optimize support services programming to increase student retention from orientation to graduation; 

  • Led the implementation of a college-wide online undergraduate orientation program; and

  • Served as the administrative lead for the institution’s online tutoring RFP.

• As Director of Academic Support, managed staff and daily operations of seven regional locations: 

  • Provided onsite and online academic tutoring, skills development, and workshops;

  • Served as co-convener of the college-wide leadership team of all regional directors; 

  • Served on numerous collegewide and local committees including the Starfish Implementation team; ANGEL Advisory Committee, and Educational Technologies Committee;

  • Earned the NCLCA Innovative Use of Technology Award;

  • Developed peer coaching program and earned CRLA International Tutoring Program certification; and 

  • Provided consultation on curriculum development, embedded academic support, and college readiness for undergraduate and graduate faculty in the region as well as statewide.

 Faculty Responsibilities 

• As Associate Professor, provide academic advisement to primary mentees; 

  • • Teach in areas of expertise; 

    • Serve as faculty coordinator of NYS Plaza location; and 

    • Engage in scholarship and college service activities.

_________________________________________________________________________________

May 1999 – July 2006

Administrator & Faculty, United States Military Academy – West Point

Administrative Responsibilities  

• Directed the Academic Excellence Program in the Center for Enhanced Performance;

• Supervised 3 professional course coordinators, 1 instructor, 1 tutor coordinator, and over 300 peer tutors; 

• Responsible for the development and delivery of multiple sections of 4 course offerings that aided in student success, including a computer assisted lab-based reading course; 

• Served on several committees including the Course Management Adoption Committee (Blackboard), Dean’s Communication Goal Team for Strategic Plan, and Middle States Periodic Review Working Group; 

• Acted as club advisor and representative for several diversity-based events; and

• Wrote the proposal that earned USMA the distinction of being an Institutions of Excellence in the First College Year from the National Resource Center for the First-Year Experience and Students in Transition.

_________________________________________________________________________________

February 1998 – May 1999

Coordinator, American University

Administrative Responsibilities  

• Provided direct academic support and program development for 300 student athletes; 

• Supervised 2 graduate student assistants; and

• Served as CHAMPS Life Skills Coordinator.

_________________________________________________________________________________

Summer 1989 – Spring 1997

Instructor & Graduate Student, Indiana University & Binghamton University

• Taught courses at the undergraduate and graduate level;  engaged in academic research; developed websites; coordinated curriculum development; and supervised undergraduate peer instructors for the Language Education and English Departments. 

• Served as teaching assistant and taught courses in the English Department and Educational Opportunity Program for underrepresented minority and first-generation college students.

Education

Degrees

2001 - Doctorate, School of Education, Indiana University

Thesis - Kaleidoscope Tapestries: Weaving Patterns from First-Generation College Women's Telling-Stories

1997 - M.S., Language Education, School of Education, Indiana University

1989 - B.A., English and General Literature, Harpur College, Binghamton University

 Certifications

In progress - John Maxwell International Certification Program (speaking and coaching tracks)

2016 - Organizational Change Management Foundation Certification, APMG-International 

1994 - TESOL Certificate, Indiana University, Bloomington

Skills and Interests

I am passionate about developing learning environments, services and resources focused on student learning and success. My 30 years of experience as a higher education leader, administrator, and educator have always centered on the success and retention of students in onsite and online learning environments. 

My strengths as an academic and an administrator are in the fields of online learning, learning with technology, teaching/curriculum development, certification program development, learning assistance, learning center leadership, student affairs, student support services, and student success and retention.

My scholarly and creative interests include writing, photography, women’s narratives, digital storytelling, and the intersection of identity, communication and social media.

Additionally, I am certified in organizational change management, a seasoned presenter/public speaker, an experienced conference/event coordinator, have conducted numerous external reviews and certification evaluations of learning support centers.