PURPOSE / DESCRIPTION

Leadership Communication addresses theories, processes, forms and techniques of professional communication for leaders in all contexts. Students will explore issues of active listening, motivation, conflict resolution/mediation and interpersonal communication techniques as well as analyze communication situations and create effective communication in a variety of media. Students will be exposed to the power of persuasion, humor, vocal dynamics, physical energy, a strong message and the desire to communicate. Students will prepare oral presentations using PowerPoint or similar types of presentation tools. Prerequisites: Students should have basic computer and college level writing skills. 

LEARNING OUTCOMES

1. Develop best practices for analyzing communication situations and apply them to presentations, meeting, e-mails, team leadership through applying communication theory to practice

2. Demonstrate the effective use of common and effective business writing formats including agendas, minutes, e-mails, proposals, reports, policies and procedure documents

3. Develop and refine physical and vocal presentation techniques used in effective public speaking/presentations

4. Synthesize a variety of communication skills to lead more effective teams 

Identifying key emergency response policies and reports - Otto as a contact (LDW)

Identifying Emergency staffing at hospitals during adverse weather events.  ( local RN to help with interview on planning)

Creating plans to properly staff hospitals from the ground up in all units during storms.  

Add in information/links about the snowmobile rescue's

https://abcnews.go.com/US/stranger-helped-3-buffalo-nurses-work-historic-storm/story?id=95928468 

https://www.wgrz.com/article/weather/severe-weather/erie-county-snowmobile-clubs-recognized-heroic-actions-blizzard-2022/71-30a25844-6a0c-45f4-a5d8-58df9ee2a84e 

https://buffalonews.com/news/local/erie-county-snowmobile-clubs-seek-seat-at-the-table-in-future-blizzard-planning/article_91b715b6-8d32-11ed-9578-47fbd3dbbf4f.html 

https://www.kaleidahealth.org/news/read/Winter-Weather-Preparedness/17848/ 

Identifying communication approaches/modes and procedures at the State Level - research how to present to your local and then state legislators'.

Restrictions, policies, stakeholders, etc.

Identifying hospital staff "burn out" rate

Unions and Hospital leadership coming together to formulate appropriate plans for staff during generational storms. 

Allowing adequate time off after the long shifts to properly recover for staff and if need be seek counseling for traumatic events.

People to look up- Patrick Mayfield - 2013 task perspective and the change manger perspective -- also look at the Business balls website

NOTES Without References

Defining ways to communicate

One way communication vs two-way communication:

Communication can travel in two directions:

• One-way communication is linear and limited because it occurs in a straight line from sender to receiver and serves to inform, persuade, or command.

 SENDER MESSAGE RECEIVER

• Two-way communication always includes feedback from the receiver to the sender and lets the sender know the message has been received accurately.  In two-way communication, communication is negotiated. Both sender and receiver listen to each other, gather information and are willing to make changes to work together in harmony. Their intent is to negotiate a mutually satisfactory situation.

SENDER MESSAGE RECEIVER FEEDBACK

People-Centric Approach-

Building relationships with employees which include trust.  Prioritizing employee wellbeing, regular check-ins, more coaching and support based, with recognition over rewards.  

Engaging stakeholders-

Engaging who who have interest in seeing the project succeed.  ALlowing for  effective engagement allowing it to be two way.  Better to over-communicate than to under-communicate.  Not just dispersing information, however creating a dialogue with the parties of interest.  

 Change Management-

We typically consider change management as three separate sets of activities designed to influence behavior — techniques and processes, change interventions, and discipline. All three aspects of change management are necessary for a successful transformation. • Applying a set of techniques and processes that we bring to bear to drive the change program. This includes project management tools, issue log management, governance, and decision processes. • Changing the behavior of leaders, managers, and employees. True organizational change requires aligning the senior leadership around a strategy and direction and changing thousands of individual attitudes and behaviors by applying a broad toolkit of change interventions. Transformation is possible only if hundreds or thousands of people are aligned and engaged with the change program. • Maintaining discipline during the change process, encompassing configuration management, initiative prioritization, risk management, and document control. 

Open vs closed loop communication-

Open only allows the message to be sent and received while closed the message is sent, the recipient acknowledges it to the sender and confirms the correct message and the original sender confirms and closes the loop.