Value Definition

Value is

  • WHAT the customer needs              (Product or Service)

  • WHEN does he (customer) need       (Delivery Time)

  • HOW MUCH does he need               (Quantity)

  • WHAT STANDARD does he need       (Quality)

«Back OR TOP

Measure of Value


«Back OR TOP

 Customer's Expectations and Activities (Explained)

In case above is not viewable in your browser or
to view presentation in Full Size Click Here