Your username is likely the same in all your identity accounts. It is usually your firstname_lastname. Learn more

If you do not know your password for an identity account, you can reset it:

1. Click the account tile.

2. Click the Forgot Password? link and follow the instructions.

3. The identity account sends you a “Reset Password” email:

   • SIL identity accounts send an email to your sil.org email address.

   • Wycliffe identity accounts send an email to your Primary Work Email.

4. If you try to reset your password and do not receive an email in your inbox in fifteen minutes, it is possible that the email went to a different address or to your spam/junk folder. If you cannot find the email, contact us.

Learn more

TIP: If you have more than one identity account, we advise you to use a DIFFERENT password for each identity account.

If you accidentally bookmark the Identity Account page instead of your destination site (Workday, Gateway, etc.), then you will not be able to move past the Login page. You will be asked repeatedly for your username and password, and you will not go to your destination site.

To solve this problem:

1. Go to the site you want to bookmark. You must login to your Identity Account to do this:

   • Workday

   • Gateway

   • Other site

2. Create a bookmark from a page on that site.

The complete error message is:

"This XML file does not appear to have any style information associated with it. The document tree is shown below.

<response>

<name> Bad Request</name>

<message>Client ID is missing</message>

<code>1545315879</code>

</response>"

This error message is rare and usually temporary. If you continue to receive the error, do one of the following:

• Clear your browser's cache

• Use a different browser