• Open a Support ticket at helpdesk.sil.org.  TeamHelp requires you to login using you address,  (if in North America) or Skype Id

• The website/application/URL you need to access

• The identity account (SIL, SIL Partner, JAARS, Wycliffe USA, Wycliffe Partner Access) you are using

• The  you are using

• A  of what isn't working, including any error k at +1 407-852-3815

• Normal working hours for the SIL Global Help Desk  and the Orlando Computer Help Desk are 8 am - 5 pm, M-F (GMT-5).

Help us help you!

When you contact us, please include ALL these details:

• • Your name, email address, phone number (if in North America) or Skype Id

  • The website/application/URL you need to access

  • The identity account (SIL, SIL Partner, JAARS, Wycliffe USA, Wycliffe Partner Access) you are using

  • The browser you are using

  • A clear description of what isn't working, including any error message you are seeing