University Support

Signposting Our Services is an online resource for directing you to the resources in the university that may help you if you are struggling with a variety of matters. See here [https://www.sheffield.ac.uk/ssid/sos].

The Student Advice Centre is run by the Students' Union, and is located close to the main Reception in the Students’ Union building. It is open for personal callers from Monday to Friday throughout the year.

You can receive free, confidential advice here on a range of subjects, such as immigration matters, accommodation and money advice, legal advice and representation.

Find out more here [https://yoursu.sheffield.ac.uk/student-advice-centre].

A 'one-stop-shop' information service for general student related issues, that aims to answer the majority of student related enquiries from a single location.

SSiD is a central point for general information and University services; it is located in the Students’ Union building and open Monday to Friday 9 a.m. until 5 p.m.

Its web pages [https://www.sheffield.ac.uk/ssid] are a good place to start when looking for help or information within the University. Really useful services include getting a replacement Ucard, council tax exemption letters, and information on tuition fees.

DDSS is a friendly and confidential service which provides advice and support for disabled students, those with long term mental health or medical condition, or specific learning difficulty.

They can help you get specific, individual support for both studying in your department and during examinations. More info here [https://www.sheffield.ac.uk/ssid/disability/index].

The Student Wellbeing Service is available to all registered students at any level of study including part-time, lifelong learning and distance learning students.

They offer short-term, tailored one-to-one support if you’re feeling down, overwhelmed or struggling to adjust to student life. Possible motivations may include to:

  • assist you in improving your emotional wellbeing

  • provide space for you to understand your difficulties

  • offer practical advice, interventions and self-help techniques

  • signpost you to other relevant support services

The Faculty of Science has a wellbeing advisor, Vivien Farrand, who you can book an appointment with here [https://calendar.google.com/calendar/selfsched?sstoken=UURPdkdMcEZ4WW0tfGRlZmF1bHR8ZjFiNGU3MDk4MDQ0MWM4YzExNTVlMzE4ZTVhZjUzN2M].

SAMHS (Student Access to Mental Health Support)

SAMHS is the first point of contact for all of our students to explore a broad range of psychological support needs. Any student needing support with their mental wellbeing should register online for a SAMHS triage appointment [https://www.sheffield.ac.uk/mental-wellbeing/index].

At a triage appointment, your suitability for counselling is considered as well as a much wider range of other available options. At the end of the triage appointment, you will be given more information and what is the most appropriate plan for you.

The University Health Service is a National Health Service (NHS) General Practice, focused on student health. All students at Sheffield can register for this practice.

The Central Welfare and Guidance team supports any students experiencing personal difficulties that are significantly impacting on their university experience and ability to study.

Sometimes they do this by engaging with the student themselves but the also provide direct support and guidance to friends, course-mates and housemates of students who are causing concern.

As well as helping students to access appropriate support services within the University, they have links to external support agencies who provide specialist intervention that the University may not be resourced for e.g. Sheffield Rape and Sexual Assault Centre, South Yorkshire Police, Domestic Abuse Coordination Team, Sheffield Drugs and Alcohol Services.

Some of the situations that they assist and advise on include:

  • serious ill health/hospitalisation

  • sexual violence (current or historic)

  • victim of a crime

  • bullying and harassment

  • housing/relationship issues

  • relationship abuse

  • bereavement

  • missing students

  • forced marriage and honour violence

email : support@sheffield.ac.uk

telephone: 0114 222 4321

webpage: https://www.sheffield.ac.uk/sss/central-welfare-and-guidance

The chaplaincy web pages provide specific information on our chaplains and religious advisers, University prayer rooms, events and activities and places of worship in Sheffield.

The Financial Support Team administers the University's bursary scheme, various scholarship schemes and financial support to students experiencing exceptional financial difficulties.

If you're unsure about whether the Financial Support Team is the correct place to go, start by contacting SSiD, and they can direct you here if needed!


SAS is where processes such as registration; student records; tuition fees and funding; examinations and results; progress and student attendance; appeals, complaints and conduct occur.

If you're unsure about whether SAS is the correct place to go, start by contacting SSiD, and they can direct you here if needed!

International Student Support provides information, support and guidance for international students studying at Sheffield. See here for more [https://www.sheffield.ac.uk/ssid/international].

The English Language Teaching Centre (ELTC) offers a wide range of English language courses and services for University students and departments, as well as the public.

Whether you are interested in studying at the University, are a student already or are simply looking to improve your English, you can discover more here [https://www.sheffield.ac.uk/eltc].

You can also find out about our #WeAreInternational campaign!