Library Policies

Pending Holds

If a hold is placed on an unavailable item on Destiny Discover (indicated by the red 'out' emblem on the top left of an item), you will be placed on a waitlist for this item. All pending holds (holds made on unavailable items) will only last for 2 weeks. If the item has not been returned to library services following this 2 week waitlist period, your hold on this item will be automatically removed. 

Park Day Pickups

Library checkouts will be held for the duration of two (2) Mobile Lending Library visits. 

If the order is not picked up by the family or the family's HST after the second visit to their chosen park day location, that order will be checked back in and returned to our shelves. 

Families who are not able to make it to their park day can alert us via email. They have the option to either choose a different park day location to pick up their items or ask for their order to not be sent out until the next visit to their chosen location.

Please note that we will only allow for 1 rescheduling per order. 

Emailed Checkout Requests

Please note that we do not accept emailed checkout requests. All lending library checkout requests must be completed on our Destiney Follett Ordering Site no later than 24 hours prior to your scheduled park day. Emailed requests for titles and materials will not be accepted. We will not hold additional items for accounts that are exceeding their 25 item limit. If your account has reached this limit, please return any items you are no longer using to either our main office (located at 8950 Cal Center Drive, Building 1, Suite 110) during our hours of operation, or to one of our Park Day Locations. Once your return is processed, you will be allowed to place more items on hold for your next scheduled park day pick up. 

General Information

For both our Student and Teacher accounts:

Library checkouts have a loan duration of 90 days. Additionally, we allow 2 renewals per item. Parents and Teachers can manually renew their items on Destiny Discover before the 90 day window has passed, or they can reach out to us via email and we can fulfill your request. 

For more information regarding renewals, please view our Renewal Policy section.

High Demand Item Limits

Due to high demand, students are not permitted to order duplicates of the following items on a single account: 

• Sewing machines

• Guitars 

• Violins 

• Keyboards (electric pianos)

• Microscopes

• Telescopes

• Globes

• Cameras

• Drawing tablets

• Pottery wheels

• Rock tumblers

• Scientific calculators

• Graphing calculators

• 3D printers

For example, if you place two sewing machines on hold under one student's account, you will only receive one sewing machine. The other hold will be removed. 

Workbooks

For any workbook or other 'consumable' items checked out from your lending library, please do not write in these borrowed materials. We want to keep our materials free of any tampering to ensure that multiple other students can use them. Any writing or use of workbooks might disrupt the next student's experience with the material. Instead, we urge families to photocopy any pages within the workbooks they wish to write on and use the printed copies. If you have any questions regarding this, please reach out via email.

If you are borrowing a collection from us that contains items considered 'Consumable,' please be sure to read our Collection Etiquette guidelines below. 

Collections Etiquette  

1. Do not write in any of the items in this collection.

a.  These collections are made for multiple students to use. Please refrain from writing in any of the materials in this kit as it will take away from the next students use of the item.

2. Please do not lose any materials in this collection.

a.  Items that get misplaced can alter the next students' use of this kit. Please keep all the items in this kit together.

3. Please do not mix items from other collections or other borrowed materials into this collection.

a.  Other materials borrowed from your Lending Library or purchased with enrichment funds should not be intermixed with this collection. Please be sure to keep this collection with its original contents.

General Information

Library checkouts have a loan duration of 90 days. Additionally, we allow 2 renewals per item (adding an additional 90 days per renewal). 

Parents and teachers can manually renew their items on Destiny Discover before the 90 day window has passed. However, after an item reaches its due date, this capability is disabled. If this occurs and you would like to renew your items, please reach out to us via email and we can fulfill your request. 

Once an item has reached its renewal limit, the item must be returned. 

Academic Year Renewals

You may request for an item to be renewed for the remainder of the current academic year. For this request to be approved, the item must be considered a curriculum item. 

Items that fall within this category are:

• Textbooks

• Teacher's Guides

• Musical Instruments

• Math Manipulatives

• Microscopes

If the item you wish to renew for a full year does not fall within this list, we will unfortunately be unable to renew it for the rest of the academic year, unless an explanation for using that item as curriculum is given. 

If you have any questions regarding this renewal policy, please feel free to email your lending library team.  

Renewals of Overdue Items

If your items are overdue, Destiny Discover will not allow you to renew them manually. Please email us if you would like your overdue items renewed. 

Please note that library checkouts with an overdue status that exceeds 270 days will not be eligible for a renewal. We will ask that these items be returned at your earliest convenience.

Re-Checking Out Items

Please be aware that you may not re-check out returned items at your park day. Once you return your materials at either your park day location or to our main Sequoia Grove office, you will not be allowed to have them re-checked out to you immediately following this return. If you would like to re-check out your recently returned items, you must place a hold on them through your Destiny Discover account. From there, if these items are not on hold for another patron, we will be able to fulfill your request and bring them to your next scheduled park day. 

General Information

We ask that overdue items that have reached their renewal limit be returned to your nearest park day at your earliest convenience. 

Items Overdue by Over 270 Days 

Please note that library checkouts with an overdue status that exceeds 270 days will not be eligible for a renewal. We will ask that these items be returned at your earliest convenience.

General Information

Teachers can check out up to 10 library materials at a time. 

Teachers who reach their 10 item limit will not be able to place further items on hold until their previous items are returned.

We reserve the right to cancel any items placed on hold that exceed the item limit. 

If you are unsure as to the amount of items you currently have, please visit your 'Checkouts' subtab under the 'My Stuff' tab on your main Destiny Discover account.  

If you have any questions regarding the amount of library materials you are currently borrowing or you wish to know the status of your checkouts, please email us.

General Information

Students can check out up to 25 library materials at a time. 

Students who reach their 25 item limit will not be able to place further items on hold until their previous items are returned.

We reserve the right to cancel any items placed on hold that exceed the item limit. 

If you are unsure as to the amount of items you currently have, please visit your 'Checkouts' subtab under the 'My Stuff' tab on your main Destiny Discover account.  

If you have any questions regarding the amount of library materials you are currently borrowing or you wish to know the status of your checkouts, please email us.

General Information

We do not guarantee that cords or batteries will be included with borrowed materials. If your library item does not come with a power cord or batteries, we would suggest using your enrichment funds to purchase a power source. We apologize for any inconvenience.

What is a Consumable Item? 

Items that are meant to be written in or used up, like workbooks, art supplies, and some science kits, are considered to be consumable. These items do not have to be returned upon withdrawal from our schools. 

As a reminder, any item purchased by the school is property of the school. Items can be marked consumable at any point during the school year if they can be consumed in such a way that another family cannot use them. This generally includes art supplies, science kits, and workbooks. Items such as games, puzzles, and math manipulatives can be reused by other students, thus these items will need to be returned. During the approval and ordering process, items can be marked consumable to indicate the potentiality of the item having a one time use and not have value past that, however, items marked “consumable” are not an automatic indicator that the family will be able to keep the item. Item status will be finalized during the restitution process when the family leaves the school. 

For more information regarding the Enrichment Return Policy, please read the aforementioned policy guidelines below. 

What is an Enrichment Item? 

An enrichment item is any material you have purchased using your school funds. We require all non-consumable enrichment items to be returned prior to your student's withdrawal from our schools.

Returning Enrichment Items

If your student has non-consumable enrichment items to return, they can bring those items to their scheduled mobile lending library visit, to our main 8950 Cal Center Drive location, or with their HST's permission, they can drop off their returns for their HST to return. 

Please note that all enrichment returns must be accompanied with a completed return form. School specific return forms can be found below. 

Filling Out Return Forms

Please fill out a separate return form for each student who is returning items. Forms consisting of multiple students will not be accepted as of 11/01/2021. 

Please be as detailed as possible with your return forms. Be sure to include the following information in order to have a completed and accepted return form:

1. Your Student's Name

2. Your Student's ID number (if known)

3. A detailed account of the items you are returning (full titles of the item are required, generic names such as 'book' or 'game' will not be accepted)

Please note that without your return form, your return will not receive credit. 

Return Form Discrepancies 

Please ensure that there are no discrepancies between your return form and the materials you are returning. Do not claim to return items that you are not physically returning. If there are discrepancies between your return form and the actual items returned, we will not accept the return and you will not receive credit. 

If you have questions regarding your return or need further information, please reach out to your Lending Library team for assistance. 

Overview

Since these items are school property, we ask that families and students that experience damages to their library checkouts or Enrichment purchased items do NOT throw them away. Families are NOT permitted to keep damaged items. Only your Lending Library team will be permitted to process damaged returns. Please be sure to return them to either your scheduled mobile lending library location our to our main facility.

Enrichment Materials

All library and Enrichment items (despite their condition) must be returned to either your next scheduled park day pick up or delivered to our main library office at 8950 Cal Center Drive, Building 1 Suite 112, Sacramento CA 95826.

Please note that damaged Enrichment items must have a completed return form with them during their return. Any Enrichment return without a completed return form will NOT receive credit. For more information regarding our Enrichment Return Policy, please view the policy above. 

Library Materials

For all damaged library returns - We are aware that accidents will happen. Due to this, we will not be charging our patrons for any damages they may experience with their library borrowed materials.  

If you have any questions regarding our Damages Policy, please email us.

Tech Return Forms

For all Tech Returns, we require a completed Tech Return Form to be completed and turned in with all returning tech equipment. Please note that these forms are separate from the Enrichment Return forms. Tech returns must be accounted for on the appropriate tech form. 

In order for a Tech Form to be considered complete, the student or teacher must include the following information:

• • Name (Full Name)

  • District ID Number

  • Name of School

  • Name or Description of Device Being Returned

  • Asset Tag Number of Device

• Please remember to keep each form separated to one student per form. 

Where to Return Tech Equipment? 

Tech Equipment can be returned to our main office (8950 Cal Center Drive, Building 1 Suite 110, Sacramento CA 95826), or to one of our mobile lending library pick up locations.

Need more help with your Tech Return? Please reach out to our tech department at: helpdesk@sequoiagrove.org