Troubleshooting

Chromebook doesn't turn on

Try holding down the Ctrl and Refresh buttons then press the Power button for 1 second. Let go and the Chromebook should turn on.

Incorrect user ID or password error

Ensure your keyboard is set to US.

Also check that the letters on the keyboard are working

WiFi not connecting

When your WiFi keeps disconnecting and turning off, you will need to bring your Chromebook to S18 for a warranty repair

Still need help with your Chromebook?

During the Remote Learning Period - Fill out this FORM and we will be in contact with you https://forms.gle/JSivdEmt8YhcfHrE7 (you will need to be connected to your Schoolsnet account on any computer or phone. If this is not possible email admin@melrosehs.act.edu.au

Normal School hours - pop up to S18

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