Genesis Parent Access 

The Parsippany-Troy Hills School District uses the Genesis Parent Access communication tool which provides parents with a safe and secure way to view their child's information.


How do I register for Parent Access?

Parents are set up for Parent Access when they register their child for school.  You will receive an email from noreplygenesis@pthsd.net to the email address you provided during registration with a temporary password.  The first time you login you will be prompted to change your password. Passwords must be at least 7 characters. Usernames are entered in lowercase

I forgot my password. How do I reset?

If you forget your password please use the "Forgot My Password" link on the Parent Access login screen and a reset password message will be sent to your email address. If you continue to have issues signing in please e-mail genesishelp@pthsd.zendesk.com  and include your name, child’s name, and school. 

Note: If your account has been locked, resetting your password will not unlock the account.  Email genesishelp@pthsd.zendesk.com  to have the account unlocked. 

Can I view Genesis Access in another language?

You can view your Genesis Access in a different language. To do so, log into your account. Scroll to the bottom of the screen and choose the language from the drop-down list. The menus and screens will then be translated into the chosen language. 

How do I change my Genesis username?

If you have a new email address and need to update your username you can do that in your Genesis Access account.  Read here for more information.