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Chromebooks can be used by anyone for everyday computing and web browsing. Chromebooks can also be part of a managed computer environment that allows schools to push out applications and settings to make using them even easier. By enrolling Chromebooks at your school, the devices become manageable by the Information Technology Office.
What happens when I enroll a Chromebook?
Information from the Chromebook such as serial number, wireless MAC address, Chrome OS version, make and model are recorded in the Google Device Management app. Once this information is collected we can now move the device to the Organizational Unit (OU) of the school where the device is located. Making it easier for us to maintain Chrome OS version, applications and security on the devices.
Why should I enroll Chromebooks?
All Chromebooks in the District, including donated Chromebooks are required to be enrolled to the philasd.org domain for management.
The benefits of enrolling devices into District management console are:
How do I enroll a Chromebook?
No software can be installed on Chromebooks, therefore, it would be up to Promethean to create some sort of App available for use in the Chrome browser or on a Chromebook. Since the District currently supports SMART, we know that they are moving in this direction with the availability of the SMART AMP app. If you are interested, your Technology Integration Specialist (TIS) can provide you with more information.
OUT OF THE BOX:
I. Turn on the Chromebook Network Connection Setup: Chromebooks will need to be connected to the Internet in order to set them up.
Turn on the Chromebook, Click on the "Let's get Started" button
II. Set the time and time zone if it is not correct!
(Look for it in the lower right-hand corner. You have once chance to do this. If you don't do it now, once the Chromebook is enrolled, you will need to use the Chromebook Restore Utility to reset the Chromebook in order to change the time and time zone.)
Select WiFi
Select Wireless Network Connection: PhilaSD WiFi
Enter Password: philadelphia
Sign on to Wireless Network
Click on “Browse Guest” this will be located on the bottom of the screen
This will open up the Chrome Browser - stating that you Browsing as Guest in the middle of the window
In the Address bar type “captive.apple.com” and press enter
This will load the PhilaSD Captive-portal page
Enter you District Username and password
Check the Box and Click on “Login”
Sign out as Guest
Click on the time in the bottom right-hand corner
Click on “Exit Guest”
This will return the sign window do not sign on yet.
Enrolling the Chromebook into the District
Press the CTRL+ALT+E keys
Enter your username - Anyone with a @philasd.org account can enroll a Chromebook - Student or teacher username and password.
Press “Next”
Enter your Password
Press “Next”
This will return the district SSO(Single-Sign-on Page)
Enter your username without the @philasd.org
Enter your password
Press the "Login" button
Wait for the message that you Successfully Enrolled in the Enterprise System
Click on the time in the bottom right-hand corner
Click on “Sign out Username”
Shut Down Chromebook
Click on “Shut Down” - located bottom left-hand corner
Turn Chromebook on - This will finish the enrollment process
Press the power button
The Welcome window will state “Managed by Philasd.org”
Click on the “Next” button
This will bring you to the PhilaSD Portal log in page
Enter just your username and password
Press the “LOGIN” button
Click on the Chrome Browser - at this point you can use the Chromebook for the rest of the day or let it sit at a website for about 15 minutes.
After the 15min or use for the rest of the day
Click on the time in bottom right-hand corner
Click on “Sign out username”
Click on “Shutdown”
Registering Chromebook in Wireless Database
This will be completed during a process at 440 Board Street - this could happen anywhere from 1 min to the day after you have completed all the steps above. If it has not please call the IT Help Desk at 215 400 5555.
How can I tell if a Chromebook is already enrolled?
If the devices is a District-owned device, then follow the steps described above in How do I enroll a Chromebook?
OUT OF THE BOX:
I. Turn on the Chromebook Network Connection Setup: Chromebooks will need to be connected to the Internet in order to set them up.
Turn on the Chromebook, Click on the "Let's get Started" button
II. Set the time and time zone if it is not correct!
(Look for it in the lower right-hand corner. You have once chance to do this. If you don't do it now, once the Chromebook is enrolled, you will need to use the Chromebook Restore Utility to reset the Chromebook in order to change the time and time zone.)
Select WiFi
Select Wireless Network Connection: PhilaSD WiFi
Enter Password: philadelphia
Sign on to Wireless Network
Click on “Browse Guest” this will be located on the bottom of the screen
This will open up the Chrome Browser - stating that you Browsing as Guest in the middle of the window
In the Address bar type “captive.apple.com” and press enter
This will load the PhilaSD Captive-portal page
Enter you District Username and password
Check the Box and Click on “Login”
Sign out as Guest
Click on the time in the bottom right-hand corner
Click on “Exit Guest”
This will return the sign window do not sign on yet.
Enrolling the Chromebook into the District
Press the CTRL+ALT+E keys
Enter your username - Anyone with a @philasd.org account can enroll a Chromebook - Student or teacher username and password.
Press “Next”
Enter your Password
Press “Next”
This will return the district SSO(Single-Sign-on Page)
Enter your username without the @philasd.org
Enter your password
Press the "Login" button
Wait for the message that you Successfully Enrolled in the Enterprise System
Click on the time in the bottom right-hand corner
Click on “Sign out Username”
Shut Down Chromebook
Click on “Shut Down” - located bottom left-hand corner
Turn Chromebook on - This will finish the enrollment process
Press the power button
The Welcome window will state “Managed by Philasd.org”
Click on the “Next” button
This will bring you to the PhilaSD Portal log in page
Enter just your username and password
Press the “LOGIN” button
Click on the Chrome Browser - at this point you can use the Chromebook for the rest of the day or let it sit at a website for about 15 minutes.
After the 15min or use for the rest of the day
Click on the time in bottom right-hand corner
Click on “Sign out username”
Click on “Shutdown”
Registering Chromebook in Wireless Database
This will be completed during a process at 440 Board Street - this could happen anywhere from 1 min to the day after you have completed all the steps above. If it has not please call the IT Help Desk at 215 400 5555.
Can I purchase management license for donated Chromebooks?
Yes, you can purchase management licenses from Dell. Please refer to the Educational Technology Price List to get the name of the inside sales rep to request a price quote. The District's Google domain is philasd.org
Can families use Google FamilyLink with District Chromebooks?
No, Google's FamilyLink App cannot be used on District owned Chromebooks. If a family installs FamilyLink on District owned device, they need to remove the app from the device before a student will be able to use his or her account on it. Google accounts controlled by the District cannot be managed with FamilyLink.
To remove FamilyLink
If a family in unable to remove FamilyLink, they should return the device to the District for repair or replacement.
For more information about FamilyLink: https://families.google.com/familylink/faq/
How do I Powerwash a Chromebook?
What is the difference between "Recover" and "Powerwash?
Powerwash will recover the Chromebook to factory setting using the ChromeOS that is installed on the Chromebook.
Recovery uses a USB drive (that you create) that has the latest Chrome OS version for that make and model provided from a Google maintained website. They both are started the same way by pressing the Esc key + Refresh key + the Power button all at the same time and then releasing.
How do I recover a Chromebook?
1. Create Recovery Media on USB Thumb Drive
2. Reinstall Chrome OS
3. Select WiFi
4. Sign on to Wireless Network
5. Sign out as Guest
6. Enrolling the Chromebook with the District
Follow all directions for "How to enroll Chromebooks" on this page
How do I update my Chrome OS on a Chromebook?
How do I change the language of my Chromebook back to English?
Are Chromebooks compatible with SmartBoards?
No software can be installed on Chromebooks, therefore, it would be up to Promethean to create some sort of App available for use in the Chrome browser or on a Chromebook. Since the District currently supports SMART, we know that they are moving in this direction with the availability of the SMART AMP app. If you are interested, your Technology Integration Specialist (TIS) can provide you with more information.
How do I add a printer to my Chromebook?
Add your printer to your Chromebook
Advanced printer configuration
If your printer can't be saved automatically, you can use the advanced setup process.
If your printer doesn't appear in the manufacturer or model drop-down menus, you can specify your printer PPD.
PostScript Printer Description (PPD)
Chromebooks use PPD files to support printers. PPD files are different from printer drivers and tell your Chromebook how to support a specific printer model.
Important: Chromebooks support .ppd or .gzip file formats with a file size up to 250 KB.
Add a printer manually
If your printer doesn’t appear under "Available printers to save," you can also add your printer manually.
Important: If you're using a Chromebook at work or school, and you're not able to add a new printer, contact your administrator.
If your printer can't be set up automatically, you can continue to follow the on-screen steps for advanced printer configuration with PPD files.
How do I prepare Chromebooks for storage during summer break?
When the school year ends, you might wonder what to do with your Chromebooks. Here are some best practices to help ensure your devices work as expected when you return for next year’s class.
Recommendations:
Battery tips
Storage tips
If you plan to store Chromebooks for an extended period, follow these long-term storage steps:
Prepare Chromebooks for long-term storage
To slow the discharge rate during storage, do not physically remove the battery from the Chromebook for storage. Instead, take the following steps:
This is the ideal way to store devices. It reduces battery discharge to a minimum, prevents constant charge and discharge from reducing the battery life, and keeps the Chromebook in a stable, powered-off state.
Note: If you can’t put your model of Chromebook into the battery disconnect state described above, charge the battery to at least 80%. Then, turn off the Chromebook, unplug it from a power source, and store it in a cool, dry place.
Get your Chromebooks ready for school
A week before classes resume, get the Chromebooks ready for students.
Note: Failure to follow these steps could cause your batteries to reach a critically low charge when the Chromebook is stored for long periods of time and could result in permanent failure of the battery.
Dell provides a standard one year warranty on batteries. Batteries are a consumable item. All batteries degrade with time and use.
How do I find the Serial number of the Chromebook?
The serial number of a Chromebook is the service tag number which is located on the bottom of the Chromebook on a white tag.
If the white tag is missing or rubbed off you can locate the serial number by doing the following:
How can I find out my Chromebook system?
In the Chrome browser address bar, type the following URL: chrome://system. Then press the Enter key. You will see a screen similar to this, showing the Chrome version and other important details for technical support.
My Managed Chromebooks keeps dropping my Home WIFI setup?
You need too make your Home Wifi setup preferred and auto-connect. The following link has a step by step directions for doing so - Preferred and Auto-connect home wifi
