Launch ChatGPT Enterprise in 30 Days

Your first weeks are all about taking a critical look at why you bought GPT, what business outcomes you hope to achieve, and putting together the internal infrastructure to make your launch a success.

This week you should...

• Connect ChatGPT Enterprise to your high-level business goals, and document metrics for success. Engage leadership in these discussions to ensure alignment across all functions.

• Document your rollout plan, including milestones, timelines, and owners

• Determine who will have access to ChatGPT 

• Assemble an internal champions group to help evangelize ChatGPT to their peers

• Connect with functional leaders to 1) educate them on how ChatGPT can benefit them and 2) identify high-value use cases to socialize with their teams

• Create a space to communicate with your end users, such as an internal Slack/Teams channel or email distribution list

• Set up an internal resource center, where you can link a use case library, trainings, and end-users resources

As you work to align ChatGPT to your organization, team, and user goals, and have a plan for a successful rollout, you will also want to ensure that your workspace is set up correctly and that users will have a smooth experience logging in and using ChatGPT. 

This week you should...

• Determine the mechanism for which end-users will log in to ChatGPT, and follow the documentation on OpenAI's help center to set up your SSO or provisioning settings

• Review the Admin Guide to ensure your workspace is set up with the right permissions and security/privacy controls

• Create internal AI policy that outlines acceptable use of ChatGPT

• Invite your users - and email support@openai.com if you see any login issues!

• Communicate to end users about the launch, and where they can go for additional resources.

You'll likely have a range of experience levels across your team, so it's important to take some time and ensure that all users are equipped with the fundamentals of how to use ChatGPT in their role.

This week you should...

• Distribute training materials to end users wherever you can - the ChatGPT at Work hub is a great resource with videos and guides

• Meet with your internal champions group to get feedback on rollout so far, and plan together for additional enablement and engagement needs across the company

• Support with identifying and documenting core use cases across all functions

• Ask for feedback and encourage knowledge-sharing across the teams through your internal channels

• Encourage power-users (especially those in your internal champions group!) to pair with new users to answer questions and provide tips/feedback

Once your users are logged in and enabled on the basics of ChatGPT Enterprise, it's time to take a step back to address initial gaps, and plan to integrate ChatGPT into all aspects of your work.

This week you should...

• Collect and document core use cases across your power-user group, and publish them to the rest of the company

• Plan some engagement activities, like hackathons or use case workshops, to keep momentum going

• Create a plan for an end-user Impact Survey to measure time savings and identify additional areas for alignment and enablement