Build your Champions Network
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Vocal champions are essential to a successful ChatGPT deployment. They support the project team, act as internal trainers, and promote best practices to ensure effective AI use across the organization. Learn the importance of building a champion network and get step-by-step guidance on how to develop and empower your champions before launch.
Who should be a champion?
Who should be a champion?
Department leads or individuals with a specific interest in Generative AI.
Power users: Champions are often those who are already using ChatGPT extensively and want to help drive AI adoption.
Champions can come from all levels of the organization: This role is open to anyone, offering a valuable opportunity for individuals at any level to contribute to the organization’s AI initiatives.
Key qualities
A willingness to support the ongoing ChatGPT efforts within the organization.
Eagerness to democratize AI by involving colleagues from diverse backgrounds and departments.
Remember that champions are selected based on their enthusiasm and expertise, regardless of their current position within the company!
Allow employees to express interest
Allow employees to express interest
To avoid limiting the role to senior leaders, offer employees the opportunity to apply to be a champion. It's often not obvious who your champions are or where they sit within the organization.
Steps to identify the best champions:
Create a lightweight application form
Promote the opportunity across departments to help surface passionate employees who may not have high visibility but are well-suited to drive AI initiatives.
This approach will help ensure that champions are selected based on their enthusiasm and expertise, regardless of their current position within the company.
Create a champion channel or space
Create a champion channel or space
Once your champions have been identified, create a dedicated space. A Slack or Microsoft Teams channel is ideal for fostering this type of community, allowing champions to collaborate, exchange ideas, and help others make the most of ChatGPT.
Advice for champions
Advice for champions
As a ChatGPT Champion, your mission is to lead by example, inspire your team, and drive the successful adoption of ChatGPT within your organization. Here’s how you can make the most impact.
Common use cases to get you started
Marketing: Content generation (blogs, social posts), audience research.
Customer Support: Automating responses to FAQs, generating response templates.
Engineering: Generating code snippets, technical documentation.
Top tips to be an effective champion
Top tips to be an effective champion
Continuous Learning
Continuous Learning
Tip: Regularly explore new features, stay updated on product developments, and use OpenAI resources to deepen your knowledge.
Example: Dedicate 15 minutes a week to reviewing new releases and experimenting with ChatGPT in various workflows.
Lead by Example
Lead by Example
Tip: Demonstrate how you're using ChatGPT in your daily tasks to boost productivity or solve problems, and share these insights with your team.
Tip: Demonstrate how you're using ChatGPT in your daily tasks to boost productivity or solve problems, and share these insights with your team.
Example: Use ChatGPT to draft meeting agendas or automate responses to FAQs. Share a "before and after" example to highlight the time saved.
Example: Use ChatGPT to draft meeting agendas or automate responses to FAQs. Share a "before and after" example to highlight the time saved.
Share Best Practices
Share Best Practices
Tip: If a dedicated space doesn’t exist, create one (using Slack, Microsoft Teams, or team meetings) where champions can share success stories, use cases, or ask questions about ChatGPT.
Example: Host a “ChatGPT Tips & Tricks” session during a team meeting and encourage everyone to share a tip or use case.
Tailor Use Cases
Tailor Use Cases
Tip: Understand the specific needs of each department and offer tailored suggestions on how they can use ChatGPT to improve their workflows.
Example: For sales teams, suggest using ChatGPT to draft personalized emails. For Customer Success, recommend using ChatGPT to create success plans or assist with account prioritization
Example: Champions Network Charter
Example: Champions Network Charter
Vision
To harness the transformative power of AI to drive innovation, efficiency, and competitive advantage across all facets of our organization.
Mission
The ChatGPT Enterprise Champions Network aims to:
Advocate for the effective and ethical use of AI within the organization.
Educate and empower our workforce with AI knowledge and skills. Identify and implement AI solutions that enhance our operations, products, and customer experiences.
Foster a culture of continuous learning and innovation in the realm of AI.
Objectives
1. Promote Awareness: Increase understanding and awareness of AI capabilities and potential across the organization.
2. Drive Adoption: Identify and support the implementation of AI solutions in various departments.
3. Knowledge Sharing: Facilitate the exchange of AI insights, best practices, and lessons learned within the organization.
4. Skill Development: Organize training sessions, workshops, and seminars to build AI skills among employees.
5. Ethical Guidance: Ensure AI is used in a responsible and ethical manner, adhering to organizational values and policies.
Roles and Responsibilities
Executive sponsor
Oversees the ChatGPT Enterprise Champions Network, setting strategic direction and ensuring alignment with organizational goals.
Facilitates communication between ChatGPT Enterprise Champions, stakeholders, and executive leadership.
ChatGPT Enterprise Champions
Serve as advocates for AI within their respective departments.
Identify opportunities for AI integration and collaborate with relevant teams to implement solutions.
Share knowledge and insights on AI trends, tools, and practices with colleagues.
Participate in and sometimes lead training and development activities.
End Users
Engage with the ChatGPT Enterprise Champions Network's initiatives and learning opportunities.
Provide feedback on AI projects and training programs.
Apply AI knowledge and tools in their day-to-day work to drive improvements.
Governance
The ChatGPT Enterprise Champions Network will be governed by a steering committee comprising the Network Lead, key ChatGPT Enterprise Champions, and representatives from teams across the firm. The committee will meet quarterly to review progress, set priorities, and address challenges.
Communication
The network will maintain active communication channels, including a shared channel (e.g. Teams or Slack), monthly brainstorms, All Hands spotlights, and a feedback form that is open to anyone at the firm.
Review and Evaluation
The ChatGPT Enterprise Champions Network's effectiveness will be evaluated annually based on metrics such as AI initiatives launched, participation levels in training programs, and feedback from members and stakeholders. Adjustments will be made as necessary to ensure the network continues to meet its objectives and serve the organization effectively.
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