What's Different?

Here's a breakdown of what to expect with Ninja Dashboard and how it compares to Shipper Dashboard

1. Dashboard

Ninja Dashboard

Order summaries for orders that shippers care about e.g. pending pickup and returned to sender

Overview of COD collections for the past week

Shipper Dashboard

Order summaries by order status and categories e.g. pending pickup, completed

No overview of COD collections; separate COD page

2. Create Orders

Ninja Dashboard

Common order creation flow for both manual order creation and bulk upload of orders

Ability to get a price estimate for orders created manually prior to order creation

Simple drag-and-drop CSV mapping

Ability to download orders with errors and their errors

Ability to print AWBs in 3 layouts (1 , 2 and 4 per page)

No ability to create bulky orders

Ability to create Return orders

No customer contact list

Does not support sub-shippers and marketplaces

Supports OCv4.1

Shipper Dashboard

Different orders creation flows for manual order creation and bulk upload of orders

No price estimate feature (Only able to get a price estimate post order creation)

Complicated CSV mapping

No ability to retrieve orders with errors

Ability to print AWBs in 3 layouts (1, 2 and 4 per page)

Ability to create bulky orders

Ability to create Return orders

Has customer contact list

Supports sub-shippers and marketplaces to some extent

Supports OCv2, v3, v4.1 (OCv2 and 3 to be deprecated on 9/30)

3. CSV Mapping Template

Regular Orders

There are some changes to the fields that need to be provided in your CSV file as well as the values for certain fields. Below are the differences in the way we will be needing you to provide your order information to us. Need an idea of what a sample CSV file looks like? Click here.

TIP: For more information on order information to be provided refer to our documentation on Ninja Dashboard Bulk Upload Fields.

Ninja Dashboard

Email is required

Accepted parcel sizes: S, M, L, XL, XXL

S (previously 0)

M (previously 1)

L (previously 2)

XL (previously 3)

XXL (previously 3)

Accepted delivery time slots:

09:00-18:00 (previously -2)

09:00-22:00 (previously -1)

09:00-12:00 (previously 0)

12:00-15:00 (previously 1)

15:00-18:00 (previously 2)

18:00-22:00 (previously 3)

Shipper Dashboard

Email is optional

Accepted parcel sizes: 0, 1, 2, 3, 4






Accepted delivery time slots:

-2

-1

0

1

2

3

Note: Time slot -3 is no longer in use

International Orders

Sending orders across countries? For international orders, there are is a change to the fields that need to be provided in your CSV file as well as the values for certain fields. Below are the differences in the way we will be needing you to provide your order information to us. Need an idea of what a sample CSV file looks like? Click here.

TIP: For more information on order information to be provided refer to our documentation on Ninja Dashboard Bulk Upload Fields.

Ninja Dash

Accepted delivery time slots:

09:00-18:00 (previously -2)

09:00-22:00 (previously -1)

09:00-12:00 (previously 0)

12:00-15:00 (previously 1)

15:00-18:00 (previously 2)

18:00-22:00 (previously 3)

Shipper Dashboard

Accepted delivery time slots:

-2

-1

0

1

2

3

Note: Time slot -3 is no longer in use

4. Track Parcels

Ninja Dashboard

Ability to search for and download orders

Access detailed order information

Ability to take action on orders e.g. reschedule, RTS

Information on order history

Shipper Dashboard

No ability to download orders

No access to detailed order information

Unable to take action on orders

No information on order history

5. Order History

Ninja Dashboard

View delivery progress by batch (manual & bulk OC)

Ability to bulk print AWBs by batch

Ability to see list of orders by batch

Shipper Dashboard

View delivery progress by bulk upload

Ability to bulk download AWBs by bulk upload

Ability to see list of orders by bulk upload

6. Manage Pickups

Ninja Dashboard

Ability to view information on completed pickups

Ability to schedule a pickup

Information on pickup restrictions

Ability to manage pickup addresses (create, edit and delete)

Shipper Dashboard

No ability to view information on completed pickups

Ability to schedule pickup

Little information on pickup restrictions

Ability to manage pickup addresses (create and delete)

7. Download Reports

Ninja Dashboard

Available reports:

Delivery Status Reports (By Order Create Date, Batch ID, CSV of Tracking IDs)

Delivery Failure Report by Order Create Date

Information on fields in the reports

Delivery Status Report Fields:

  • Tracking ID
  • Shipper Order Number
  • Granular Status
  • Customer Name
  • Customer Address
  • Last Delivery Attempt (Last Service End Time)
  • Number of Attempts
  • Order Creation Date
  • Earliest Delivery Attempt
  • Inbound Date

Delivery Failure Report Fields:

  • Tracking ID
  • Granular Status
  • Delivery Period Start Time
  • Delivery Period End Time
  • Delivery Attempt Time
  • Comments (Include delivery failure reason)

Shipper Dashboard

Available reports:

Delivery Status Reports (By Order Create Date, Bulk Upload ID, CSV of Tracking IDs)

Delivery Failure Report by Order Create Date

No information on fields in the reports

Delivery Status Report Fields:

  • Tracking ID
  • Shipper Order Number
  • Granular Status
  • Customer Name
  • Customer Address
  • Last Delivery Attempt (Last Service End Time)
  • Number of Attempts
  • Order Creation Date
  • Earliest Delivery Attempt
  • Inbound Date

Delivery Failure Report Fields:

  • Tracking ID
  • Granular Status
  • Delivery Period Start Time
  • Delivery Period End Time
  • Delivery Attempt Time
  • Comments (Include delivery failure reason)

8. Set up Notifications

Ninja Dashboard

Ability to set up Shipper and Customer notifications

Information on notification channel used

Shipper Dashboard

Ability to set up Shipper and Customer notifications

No information on notification channel used

9. Manage My Account

Ninja Dashboard

Language configuration

Password change

Printer setup

Ability to manage order creation settings (CSV mapping templates)

Ability to configure whether shipper's address appears on AWB

No user management

Ability to link accounts and use Single Sign on (SSO)

Shipper Dashboard

Language configuration

Password change

Printer setup

No ability to manage order creation settings (CSV mapping templates)

Ability to configure whether shipper's address appears on AWB

No user management

No ability to link accounts, no SSO