What's Different?
Here's a breakdown of what to expect with Ninja Dashboard and how it compares to Shipper Dashboard
1. Dashboard
Ninja Dashboard
Order summaries for orders that shippers care about e.g. pending pickup and returned to sender
Overview of COD collections for the past week
Shipper Dashboard
Order summaries by order status and categories e.g. pending pickup, completed
No overview of COD collections; separate COD page
2. Create Orders
Ninja Dashboard
Common order creation flow for both manual order creation and bulk upload of orders
Ability to get a price estimate for orders created manually prior to order creation
Simple drag-and-drop CSV mapping
Ability to download orders with errors and their errors
Ability to print AWBs in 3 layouts (1 , 2 and 4 per page)
No ability to create bulky orders
Ability to create Return orders
No customer contact list
Does not support sub-shippers and marketplaces
Supports OCv4.1
Shipper Dashboard
Different orders creation flows for manual order creation and bulk upload of orders
No price estimate feature (Only able to get a price estimate post order creation)
Complicated CSV mapping
No ability to retrieve orders with errors
Ability to print AWBs in 3 layouts (1, 2 and 4 per page)
Ability to create bulky orders
Ability to create Return orders
Has customer contact list
Supports sub-shippers and marketplaces to some extent
Supports OCv2, v3, v4.1 (OCv2 and 3 to be deprecated on 9/30)
3. CSV Mapping Template
Regular Orders
There are some changes to the fields that need to be provided in your CSV file as well as the values for certain fields. Below are the differences in the way we will be needing you to provide your order information to us. Need an idea of what a sample CSV file looks like? Click here.
TIP: For more information on order information to be provided refer to our documentation on Ninja Dashboard Bulk Upload Fields.
Ninja Dashboard
Email is required
Accepted parcel sizes: S, M, L, XL, XXL
S (previously 0)
M (previously 1)
L (previously 2)
XL (previously 3)
XXL (previously 3)
Accepted delivery time slots:
09:00-18:00 (previously -2)
09:00-22:00 (previously -1)
09:00-12:00 (previously 0)
12:00-15:00 (previously 1)
15:00-18:00 (previously 2)
18:00-22:00 (previously 3)
Shipper Dashboard
Email is optional
Accepted parcel sizes: 0, 1, 2, 3, 4
Accepted delivery time slots:
-2
-1
0
1
2
3
Note: Time slot -3 is no longer in use
International Orders
Sending orders across countries? For international orders, there are is a change to the fields that need to be provided in your CSV file as well as the values for certain fields. Below are the differences in the way we will be needing you to provide your order information to us. Need an idea of what a sample CSV file looks like? Click here.
TIP: For more information on order information to be provided refer to our documentation on Ninja Dashboard Bulk Upload Fields.
Ninja Dash
Accepted delivery time slots:
09:00-18:00 (previously -2)
09:00-22:00 (previously -1)
09:00-12:00 (previously 0)
12:00-15:00 (previously 1)
15:00-18:00 (previously 2)
18:00-22:00 (previously 3)
Shipper Dashboard
Accepted delivery time slots:
-2
-1
0
1
2
3
Note: Time slot -3 is no longer in use
4. Track Parcels
Ninja Dashboard
Ability to search for and download orders
Access detailed order information
Ability to take action on orders e.g. reschedule, RTS
Information on order history
Shipper Dashboard
No ability to download orders
No access to detailed order information
Unable to take action on orders
No information on order history
5. Order History
Ninja Dashboard
View delivery progress by batch (manual & bulk OC)
Ability to bulk print AWBs by batch
Ability to see list of orders by batch
Shipper Dashboard
View delivery progress by bulk upload
Ability to bulk download AWBs by bulk upload
Ability to see list of orders by bulk upload
6. Manage Pickups
Ninja Dashboard
Ability to view information on completed pickups
Ability to schedule a pickup
Information on pickup restrictions
Ability to manage pickup addresses (create, edit and delete)
Shipper Dashboard
No ability to view information on completed pickups
Ability to schedule pickup
Little information on pickup restrictions
Ability to manage pickup addresses (create and delete)
7. Download Reports
Ninja Dashboard
Available reports:
Delivery Status Reports (By Order Create Date, Batch ID, CSV of Tracking IDs)
Delivery Failure Report by Order Create Date
Information on fields in the reports
Delivery Status Report Fields:
- Tracking ID
- Shipper Order Number
- Granular Status
- Customer Name
- Customer Address
- Last Delivery Attempt (Last Service End Time)
- Number of Attempts
- Order Creation Date
- Earliest Delivery Attempt
- Inbound Date
Delivery Failure Report Fields:
- Tracking ID
- Granular Status
- Delivery Period Start Time
- Delivery Period End Time
- Delivery Attempt Time
- Comments (Include delivery failure reason)
Shipper Dashboard
Available reports:
Delivery Status Reports (By Order Create Date, Bulk Upload ID, CSV of Tracking IDs)
Delivery Failure Report by Order Create Date
No information on fields in the reports
Delivery Status Report Fields:
- Tracking ID
- Shipper Order Number
- Granular Status
- Customer Name
- Customer Address
- Last Delivery Attempt (Last Service End Time)
- Number of Attempts
- Order Creation Date
- Earliest Delivery Attempt
- Inbound Date
Delivery Failure Report Fields:
- Tracking ID
- Granular Status
- Delivery Period Start Time
- Delivery Period End Time
- Delivery Attempt Time
- Comments (Include delivery failure reason)
8. Set up Notifications
Ninja Dashboard
Ability to set up Shipper and Customer notifications
Information on notification channel used
Shipper Dashboard
Ability to set up Shipper and Customer notifications
No information on notification channel used
9. Manage My Account
Ninja Dashboard
Language configuration
Password change
Printer setup
Ability to manage order creation settings (CSV mapping templates)
Ability to configure whether shipper's address appears on AWB
No user management
Ability to link accounts and use Single Sign on (SSO)
Shipper Dashboard
Language configuration
Password change
Printer setup
No ability to manage order creation settings (CSV mapping templates)
Ability to configure whether shipper's address appears on AWB
No user management
No ability to link accounts, no SSO