Generate Reports

You may want to analyze the SLA of your deliveries to understand when whether your customers are receiving their parcels or figure out why deliveries have failed.

What you need:

A Ninja Dashboard account
5 mins
Access to a desktop or laptop
- Reports are currently only available on Desktop and Laptop

Open Ninja Dashboard:

Go to dashboard.ninjavan.co from any web browser

In this section, you learn how to:

Get information on delivery details
Obtain a report of your failed deliveries

1 Get information on delivery details

Click on REPORTS in the left navigation
Select from one of three ways to get delivery details for parcels:
- Order create date range
- Batch ID
- CSV or Excel upload of tracking IDs
Click SEND
Provide the email addresses that you would like to email the reports to and then click SEND
The report is downloaded onto your computer and contains the following delivery details:
- Tracking ID
- Shipper Order Number
- Granular Status
- Customer Name
- Customer Address
- Last Delivery Attempt
- Number of Attempts
- Order Creation Date
- Earliest Delivery Attempt
- Inbound Date

NOTE: We'll only be able to provide order information for up to 365 days prior to the current date.

2 Obtain a report of your failed deliveries

Click on REPORTS in the left navigation
Specify an order create date range for orders that you would like to obtain delivery failure information on
- The delivery failure report will contain information on the most recent failed delivery attempt
Click SEND
Provide the email addresses that you would like to email the reports to and then click SEND
The report is downloaded onto your computer and contains the following delivery failure details:
- Tracking ID
- Granular Status
- Delivery Period Start Time
- Delivery Period End Time
- Delivery Attempt Time
- Comments (Include delivery failure reason)

NOTE: We'll only be able to provide order information for up to 365 days prior to the current date.