Manage Pickups

Need to schedule your pickups ahead of time? Ninja Dashboard allows you the flexibility of scheduling a pickup ahead of time.

  • What you need:
  • A Ninja Dashboard account
  • 5 mins

Open Ninja Dashboard:

In this section, you learn how to:

  1. Schedule a pickup
  2. Manage your pickup addresses
  3. Obtain pickup details

1 Schedule a pickup

  1. Click on PICKUPS in the left navigation bar
    • You'll see the pickup address for which you're viewing the pickup calendar for on the top
  2. Click on the date that you would like to schedule a pickup for
  3. Provide us the following pickup information
    • Date
    • Time
    • Pickup instructions
  4. You've successfully scheduled a pickup!

TIP: Have multiple pickup addresses, click on the address dropdown at the top to select a different address to schedule a pickup from.

Creating pickups for a range of dates

  1. Click on PICKUPS in the left navigation bar
    • You'll see the pickup address for which you're viewing the pickup calendar for on the top
  2. Drag to select the range of dates that you would like to create pickups for
  3. Provide us the following pickup information
    • Date
    • Time
    • Pickup instructions
  4. You've successfully scheduled a pickup!

NOTE:

  • Pickups will not be created for a particular date if it is a blocked date
  • If the maximum number of pickups has been scheduled for a particular date, there'll be a prompt to select the pickup time slot that the shipper would like us to pickup their parcels
  • The maximum number of pickups is based on their Shipper Settings and accounts for all pickups created across all addresses
  • If there's an existing pickup for the same time slot, the original pickup will be retained and no new pickup will be created


2 Manage your pickup addresses

  1. Click on MY ACCOUNT in the left navigation bar
  2. Select My Addresses
  3. You can Edit or Delete an existing Pickup address or Add a new Pickup address

NOTE: Editing or deleting your pickup addresses will result in not being able to access information on completed pickups for the address that was changed. For future pickups, editing an address will alter the address of those pickups while deleting an address will delete those pickups.


3 Obtain pickup details

  1. Click on PICKUPS in the left navigation bar
    • You'll see the pickup address for which you're viewing the pickup calendar for on the top
  2. Click on a date with a scheduled pickup
  3. View pickup details:
    • Pickup time
    • Shipper Signature (Only for Successful pickups)
      • This would be an acknowledgement of pickup
    • Failure Reason (Only for Failed pickups)

TIP: You can edit the pickup time and instructions for a scheduled pickup