Create Orders

Whether you're a social seller or an established enterprise, Ninja Dashboard allows you the flexibility to select the order creation method that best suits your needs. Choose between creating your orders manually or by uploading them in bulk. We also offer you the flexibility to edit your orders however you like them.

What you need:

  • A Ninja Dashboard account
  • 15 mins

Open Ninja Dashboard:

In this section, you'll learn how to:

  1. Schedule a pickup
  2. Manually create your orders
  3. Upload your orders in bulk
  4. Print airway bills
  5. Edit and delete orders

1 Schedule a pickup

Order Creation

Before creating an order, you'll want to first schedule a pickup so that we're able to send a driver down to pickup your parcels.

  1. Click on + CREATE ORDER on the left navigation bar
    • If you're on the home page, you can also click on NEW PARCEL
  2. Provide us more information about this pickups:
    • TYPE: Do you need a scheduled pickup or not need a pickup
    • ADDRESS: Where should we pickup your parcels from? Who's our point of contact? How can we reach them?
    • TIME:
      • When should we pickup your parcels and do you have any special pickup instructions for us?
      • NOTE: The 6-10pm pickup time slot selection is not available in Vietnam at this time
    • VOLUME:
      • What kind of vehicle should we send down to collect your parcels?
  3. Click on SAVE & CONTINUE

TIP: Previously created an order? We'll pre-populate this with your previous pickup information.

BONUS TIP: Already have a scheduled pickup? We'll use your next scheduled pickup time as the pickup time.

Pickups Page

  1. Click on PICKUPS on the left navigation bar
  2. Select the pickup address you would like to create a pickup for
  3. Select a pickup date and time
  4. Enter in pickup instructions
  5. Click on Save

TIP: Want to manage your pickups? Click here to learn how to do so.

NOTE: For addresses configured as milk run, appointments scheduled will be view only. Scheduling of new pickups for those addresses will not be allowed. Any changes to the milk run schedule will need to go through KAM.

2 Search for a drop off location

Want to drop off your parcels at a Pickup Drop Off (PUDO) outlet near you? Search and view PUDO outlets available at a particular area.

  1. Click on + CREATE ORDER on the left navigation bar
  2. Edit Pickup Type
  3. Click on the information icon to search and view available PUDO outlets
  4. Search for a PUDO outlet by location or postcode or click on a PUDO icon on the map to view the details of that PUDO outlet such as
    • Address
    • Opening Hours


3 Manually create your orders

After you've created your pickup, let's move on to creating your orders.

  1. When prompted to choose an input method, select Type orders via keyboard
  2. Enter in your order information. To create an order, you'll need to provide at least the following information:
    • Order Reference ID (Only for Prefixless shippers)
      • NOTE: Reach out to your Sales rep if you're unsure whether you're a Prefixless shipper)
    • Customer Information (Name, Contact, Address)
    • Delivery Type & Time
    • Parcel Size
  3. To create another order, click + ADD ANOTHER. If not, click SAVE & CONTINUE to review your order information.
  4. View a summary of order information that you've entered in the section on the right.

TIP: Want a estimate of the delivery fees? Click on Get Price Estimate.

4 Upload your orders in bulk

After you've created your pickup, let's move on to creating your orders.

  1. When prompted to choose an input method, select Upload a File
  2. Upload a file by choosing a file or dragging and dropping
    • Need some help getting started with a file upload? Download a file template that you can use.
    • NOTE: Please ensure that your CSV file is in UTF-8 encoding. A simple way to convert an Excel file to CSV is by opening it up in Google Sheets and then exporting it as a CSV file.
  3. Select a File Mapping Template
    • Choose between Domestic or International file mapping templates
    • View a summary of COD to be collected for the orders uploaded to help catch instances where the incorrect set of orders are uploaded or if the COD amount wasn't provided
  4. Select a Delivery Type
    • This will be the delivery type for any orders uploaded that do not have a delivery type

TIP: Need some help with your file mapping template? Click here to find out more.

5 Print airway bills

Now that you've created your orders, it's time to print your airway bills

  1. On the Order Confirmation page, click on Print Airway Bills
  2. Select a page layout
    • Choose between having 1, 2 or 4 airways bills on a page
  3. Click Next
  4. Select a file containing your airways bills to print them
    • NOTE: Just in case you have a large number of orders, each file will containing a maximum of 50 pages. We know painful it is when your printer messes up and you lose track of which airway bills have been printed.

6 Edit and delete orders

Edit

We understand that things can change for your customer. They may want to deliver their parcel to their office instead of their home. Edit an order to let us know of such change.

  1. Search for your order
  2. Click on Edit Order to edit your order
    • Orders can only be edited up until the point where we receive them in our warehouse
  3. You can edit the following order information:
    • Receiver Name
    • Phone Number
    • Email
    • Address
  4. Click on SAVE CHANGES

Rollback

Created an order you didn't intend to on accident? Fret not, you can rollback such orders.

  1. Search for your order
  2. Click on Delete Order to delete your order
    • Only orders in Pending Pickup status can be rolled back
  3. Click on YES, ROLLBACK
    • NOTE: Tracking IDs for orders that have been rolled back can be reused

Return to Sender

Have a customer that has changed their mind about an order that they placed and need to cancel an order? You can have us send such orders back to you.

  1. Search for your order
  2. Click on Return to Sender
    • Only non-completed orders that have been picked up by us can be returned to sender
  3. Enter in your password to verify your identify
  4. Click NEXT: RETURN DETAILS
  5. Verify the return address, delivery date and delivery timeslot
  6. Click on CONFIRM

7 Create return orders

Create a standalone return order

  1. Click on + CREATE ORDER on the left navigation bar
    • If you're on the home page, you can also click on NEW PARCEL
  2. Provide us more information about this pickups:
    • TYPE: Select scheduled pickup
    • ADDRESS: Click on the Customer tab and provide us their pickup address and contact details so that we can pickup the return parcel from your customer
    • TIME:
      • When should we pickup the return parcel from your customer and do you have any special pickup instructions for us?
      • NOTE: The 6-10pm pickup time slot selection is not available in Vietnam at this time
    • VOLUME:
      • What kind of vehicle should we send down to collect the return parcel?
  3. Click on SAVE & CONTINUE
  4. Provide us information on where we should return the parcel to
    • ADDRESS: Select an address of yours
    • DELIVERY: Specify the delivery type and time slot
  5. Provide us the remaining order details
    • Additional address information
    • Parcel details such as size, weight (kg), COD amount, insured value
    • Requested tracking number (Optional)
    • Note: Recipient information and address will be taken from the you address selected in Step 6
  6. Click Add Another to add another return order or click SAVE AND CONTINUE
  7. Review the return order information and then click CONFIRM
  8. We'll go ahead and create the return order and you'll be brought to the order confirmation page where you can click on Print Airway Bills to save a copy of the airway bill (AWB)

Select the Customer switch and provide us the customer address that you would like us to pickup the parcel from

Select a delivery address from your existing list of addresses or create a new one

Choose the delivery type and delivery time slot (if applicable)

Enter in the details of your return order. Recipient information and address will be taken from the address selected in the Return to Shipper section

Review the return order information provided and click CONFIRM

Get confirmation when your return order has been successfully created

Return orders can be created from completed orders with the order information pre-filled with information from the original order.

  1. On a completed order, click on Create Return Order
  2. Provide information on the pickup from your customer
    • Customer's address (Pre-filled from original order)
    • Pickup time
    • Parcel volume
  3. Provide information on where we should return the parcel to
    • An address of yours that we should return the parcel to (Pre-filled from original order)
    • Pickup time
    • Requested tracking number (Optional)
  4. Click Print Airway Bills to save a copy of the airway bill (AWB)