Sign up for registrants

Follow the steps below OR watch this video to register for a new registrant who doesn't have a user account yet:

1. From your dashboard, go to User Accounts on the left side

2. Click on New Account on the right side

3. Fill in their details (email, first name, last name, create a password) 

4. Click Save to create a user account for the registrant.

5. Click Register > select an activity group > select an activity > select time slots (if applicable)

6. Fill in their profile information (registrants can log in to reset password and change profile information later)

7. Click Create Registration

8. Share the User Account password with your registrant and ask them to log in to reset password (instructions can be found here)

Follow the steps below to register for a registrant who already has a user account:

1. From your dashboard, go to Quick Search bar on the top left

2. Type in their last name or email (do not type in full name)

3. Find their name under User Record > click Actions next to their user record > click View

4. Click Register > select an activity group > select an activity > select time slots (if applicable)

5. Fill in their profile information (registrants can log in to reset password and change profile information later)

6. Click Create Registration

Using our imports function is a great way to add registrations to your site in a large number if:

• You already have the data for multiple registrants (shifts, activities, registrant types, etc.)

• A group of registrants have trouble signing up by themselves

• You want to manage multiple registrants' data before adding them to the system

Follow the instructions in this video to learn how to import registrations.

Recommendations for import:

• Import registrants for one registrant type at a time

• Import registrants for one activity at a time

Common import errors:

Your imports might fail because of some common errors below:

• The file wasn't saved with the standard CSV file type: Comma separated value (.csv)

• Multiple registrant types were selected for ONE registrant (each registrant should only have ONE registrant type)

• The shifts selected aren't associated with the selected registrant types

• The headers have been changed (the headers must be kept the same as when you download the template)