Notify registrants about a cancelled shift

In TRS, you will need to remove a shift from registrants' schedules, not removing registrants from a shift. Follow the steps below:

STEP 1: Prevent new registrants from selecting that shift (if applicable)

1. Go to Edit on your site card 

2. Go to Activities 

3. Click edit the activity that has that shift

4. Change the max # of registrants on that shift to 0

STEP 2: Notify registrants who registered for that shift

1. From your Dashboard, go to Registrant Reports

2. Go to Availability Report

3. Open Filters and filter by the time slot start & end time

4. Run the report

5. Click on Registrations on the right side of that shift

6. Check the top box to select all registrants

7. Click on Contact Selected

8. Draft an email to notify them about the shift being cancelled.

9. Send email.

STEP 3: Remove that shift & resend registrants' schedules

1. From this report (sorted in Step 2), click on ID number to go to each registrant's schedule

2. Remove the shift from their schedule (registrants will not receive notification about this)

3. Go to Email tab > click Send confirmation email (this is the confirmation email you set up in Page Settings)

4. Repeat for other registrants until you finish the whole list.