Basic information about Warranty

Your child/ward iPad comes with a 3-year insurance and 3-year warranty.  This will include 2 repairs or 1 replacement claim. Once insurance is claimed for a replacement device, the insurance coverage will cease. The replacement device will not be covered by insurance. 

Please refer to your purchase agreement for details.  Read below for the differences between warranty and insurance.

1. 1. Does the insurance cover the accessories too (e.g. styluses, keyboard cases)?
      Insurance coverage is for the main device only and does not cover accessories.

1. 2. How do I replace a missing accessory?
      Parents can buy replacement accessories from the Contractor’s Portal (URL can be found under Contractor’s information).
      
      

   3. Can students still send their devices to their contractor’s service centres for repairs after the end of the warranty period and how will the charges be imposed?
      After the expiry of the device warranty period, students can still send their device to the contractor’s service centre for repair. The charges quotation will be provided by the contractor’s service centre and students/parents will have to assess the reasonableness of the charges and decide whether to take up the repair. Alternatively, students can consider going to other shops to perform the repairs after the warranty is over.
      
      

   4. How long do I need to keep the device original packaging box before discarding it?
      Please keep the device original packaging box for at least 7 days in case of any 1-to-1 exchange .