AGENT TEAM STANDARDS | COMMUNICATION

• All team communications are through Slack

• Download Slack app and add to your homescreen

• All emails should be sent through Murphy Group email address

• All calls, texts, and/or emails should be documented in FUB

• All client communications should be responded to promptly

• Emails/messages from Mary or Brian should be acknowledged as soon as possible, so we know it was received

• All leads should be contacted within 5 minutes

• If outside of working hours, they should be contacted within an hour

• The speed we contact these leads greatly affects the conversion rate!

• Keep up with your Brivity

• Every lead should be in the proper stage

• Every lead should be on some type of property alert or drip campaign

• All contact info for your pending clients should be correct, including date of birth. This is so we can send birthday cards.