Embedded Files
60 mins
60 mins
Topics: Why 'Candid Conversations,' build a feedback culture, give positive feedback, notice what needs to be said, set yourself up for success, share context, specific observations, the impact and together determine next steps (the COIN model)
AT THE START OF THE SESSION
AT THE START OF THE SESSION
5 MINS | 0-5
Check your own emotional state
Create and maintain a safe space
Consider taking a minute of silence and eyes closed (or soft focus) to create a mindful space and help everyone be fully present in the session
SET EXPECTATIONS
SET EXPECTATIONS
Today we will reflect on what candid conversations are - honest, kind and timely, appreciative and constructive. We will look at why we avoid difficult conversations, and what happens when we do. Then we will talk about building a culture of asking for feedback, giving positive feedback, and noticing what needs to be said. We will think about how we can prepare for candid conversations (especially difficult conversations), and learn about the COIN model as a way to have candid conversations.
SHARE SOME EXPERIENCES FROM THE PAST WEEK
SHARE SOME EXPERIENCES FROM THE PAST WEEK
15 MINS | 05-20
If you would like a reminder of what was covered last week, you can find a summary of the 'Promote Wellbeing' session here (under the 'topics' dropdown).
Let’s first check in on what we practiced in the last week about 'Promote Wellbeing'
Did you notice how people around you were doing? How did you react or help?
What was different when you focused on what worked well, and acknowledged progress? For yourself? With others?
How has it been going to stick to wellbeing habits? Have you been able to speak up to help the group keep to wellbeing agreements and boundaries?
How much did we check in directly with others who were showing early signs of stress or burnout?
What did we notice about our daily energy flow - what gives us energy and what takes our energy?
Have each person share as much as they are willing to and try to create a discussion between team members. Share your own reflections, to model openness and vulnerability. This helps build trust in the group.
HAVE CANDID CONVERSATIONS
HAVE CANDID CONVERSATIONS
30 MINS | 20-50
Now we will dive into today's practice: Have Candid Conversations. We will watch two videos today, with a ten minute discussion for each.
11:12 MINS
Have Candid Conversations
GROUP DISCUSSION
GROUP DISCUSSION
10 MINS
Candid conversations are challenging and supportive, direct and kind, timely and specific. They can be productive or positive, or even just asking for what you want, or apologizing.
Think of candid conversations you have been involved in that created better connections with the other person. What made those conversations effective?
What potential threats keep you from having difficult conversations? What do you need so you can overcome those and have those needed conversations?
What will help you feel safe, secure and confident enough to ask for feedback?
Consider things that should be celebrated in your team. How could you name some of those as a way to start more positive feedback? Try some out now, if there is something you have noticed recently in someone involved in the discussion.
5:57 MINS
Click here to click here to open the video in a new window for full-size view
Set Yourself Up for Success
GROUP DISCUSSION
GROUP DISCUSSION
10 MINS
In this discussion we are going to apply what we’ve just learnt about candid conversations. You may want to think of a conversation you need to have. Or you may wish to use a scenario. If so, feel free to use this:
You are in a meeting with a team member and, like many times in the past, this person seems to ignore and talk over your contribution. You feel you are being ignored and that these interactions have a negative influence on your attitude and on others’ willingness to contribute to the conversation.
What good can come out of the conversation? How can you stay focused on that?
What would help the other person be prepared before the conversation, so they can be present (and not limbic)? What would help them during the conversation?
How would you prepare for the conversation using the COIN model?
How will you acknowledge the other person's reactions/emotions, without letting them affect your calm, collected state?
How can you show you are partners in this conversation?
FOR NEXT TIME...
FOR NEXT TIME...
10 MINS | 50-60
What from today's session will you practice this week? Here are some suggestions of things we can practice:
Ask for specific feedback. Ask ahead of time, to give people a chance to notice. Asking multiple people allows you to get multiple perspectives.
List things to celebrate and share them with your team.
Notice what is happening in people around you. What needs to be said this week (positive, constructive, asking for something)?
Prepare for the conversation
‘Set up for success’ to help get yourself into the right mental place
Use the COIN model
See Practice Moments for further suggestions.
How can we support each other in that?
Find ways to keep the learning alive – e.g., buddies, group conversation where people can share their wins and insights.
PRACTICE MOMENTS
PRACTICE MOMENTS
1-1 MEETINGS
1-1 MEETINGS
What can you ask for feedback on in your 1:1 meeting?
Is there a candid conversation you could have ?
How can you ‘set up for success’ using the COIN model before a 1:1 meeting?
TEAM MEETINGS
TEAM MEETINGS
How willing is this team to say what they think? How can you increase rewards and decrease threats to instigate more candid conversations? Is there anything that people are not saying, that you could name?
How will you create a safe, open space in which to have candid conversations - about work topics, as well as interpersonal issues?
ON-BOARDING
ON-BOARDING
How can you be intentional in noticing what a new team member needs?
How can you set the tone of a culture of asking for (and receiving) feedback?
HAVING CANDID CONVERSATIONS IN ACTION
HAVING CANDID CONVERSATIONS IN ACTION
ADDITIONAL RESOURCES
ADDITIONAL RESOURCES
Why We Avoid Candid Conversations
Be Courageous
The Consequences of Avoiding Candid Conversations
Notice What Needs to be Said
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