• On the floor management of Front of House team

• Overseeing and managing the service of our lovely High Tea, A La Carte and function clients.

• Managing and coordinating shifts including the creation of weekly run sheets and staff allocations for the Front of House team

• Weekly rostering of staff 

• Ordering and stocktake of all front-of-house goods including milk, cleaning products, takeaway cups and boxes and catering boxes

• Meeting with potential clients at the Tea House and showing them through function rooms and package options

• Liaising with other departments to facilitate booking enquiries

• Management and organisation of online store orders

• Contributing to social media management and promotion of the venue

• Management of customer complaints and feedback

• Recruitment and training of all new Front of House team members

• Assists venue manager in:

  • Rostering

  • Weekly run sheets and staff allocations for the Front of House team

  • Managing clients' High Tea events 

  • Training and development of current and new staff members

  • Front-of-house ordering and stocktake

  • Meeting with potential clients at the Tea House and showing them through function rooms and package options

  • Liaising with other departments (kitchen and our administration team) to facilitate booking enquiries

• Supervise and coordinate  staff on shift

• Ensure High Tea sessions run smoothly and steps of service are completed

• On-the-job training and development of new and existing staff

• First point of contact for customer complaints during service

• All tasks of a High Tea server

• Preparing and serving high-quality hot and cold drinks such as coffee, tea, and cocktails.

• Cleaning and sanitising work areas, utensils and equipment.

• Provide an exceptional level of service for guests

• Support High Tea service

Should be able to complete all tasks of a High Tea server if required.

• Management and service of allocated High Tea, A La Carte or function client tables/bookings.

• Taking and processing A La Carte orders and payment

• Serving High Tea, drinks, and other add-ons to customers.

• Clearing and resetting tables for future bookings 

• Assisting clients with any questions regarding the menu or dietary requirements

• Upselling and explaining further products or offerings available at Mary Eats Cake

• Clearing dishes from tables

• Washing, drying and polishing glassware and select crockery

• Running food and drinks

• Resetting tables for future bookings

• Support High Tea servers 

• Maintain clean work area, including removal of rubbish and sanitising benches