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We're proud to be a learning organisation, utilising practical learning that can be applied to the shop floor.
For ReMind, we ran a range of short bitesized workshops from Fragrance based, to Customer service, to new elevated demos - all tailored to the current needs of the business.
If you would like to refresh your teams knowledge on what they learnt at ReMind, you can find all the slides and extra resources below!
FRAGRANCE
Fragrance
Fragrance
We smell (good). Our perfumes are made in-house with the finest essential oils.
We smell (good). Our perfumes are made in-house with the finest essential oils.
Part of the masterplan is to be Number 1 in every category, and there’s one thing that Lush is known for more than any other - the smell. Lee Howes, one of the Fragrance Category Leads, ran two Fragrance focused workshops to deepen our understanding and increase our confidence to run Fragrance consultations and Scent Tours. Check out the resources on the right!
Couldn't make it to the Scent Tour workshop? Fret not! Watch the recording here.
EXCELLENT SHOP VIBES
Follow-up activities showcased at the Glasgow Art of Service Meeting
The Excellent Shop Vibes session was created by Carl Berry from the Group Retail learning team, a colleague renowned for their management skills and building talent in his team when they were a Store Manager. Check out the slides, and various adapted slides from other markets!
INTRO TO SKIN SERVICES
Thinking about how to train your team or how to introduce them to skincare/haircare services? You can find a short 30 min workshop script with steps on how to run it and adapt onto the shop floor and an accompanying video from the Art of Service event.
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