This 1 hour playlist of short form videos is your one stop shop for learning about the Christmas 2024 range. In these videos you will hear from product inventors, category leads, ingredient and material buyers and sales assistants around the Lush world, bringing you the facts to prepare you to introduce these products to your customers. Alongside these videos, you will also have your product flashcards for snapshot product information that you can use in a number of different ways: from group games and check-in boards, to self study and taking in product info during quieter times. How you use them is up to you!
Welcome to your Christmas gift training resources! This playlist of short form videos is your one stop shop for learning about the Christmas gifts and sundries 2024 range. In these videos you will hear from Creative and Gift Category lead Suzie Hackney and our material buyers, bringing you the facts to prepare you to introduce these gifts to your customers.
Welcome to your training resources! This 1 hour playlist of short form videos is your one stop shop for learning about the Halloween 2024 range. In these videos you will hear from product inventors, category leads, ingredient and material buyers and sales assistants around the Lush world, bringing you the facts to prepare you to introduce these products to your customers. Alongside these videos, you will also have your product flashcards for snapshot product information that you can use in a number of different ways: from group games and check-in boards, to self study and taking in product info during quieter times. How you use them is up to you!
This playlist gives you an understanding into the second biggest Chinese holiday after Lunar New Year; Mid Autumn Festival.
Hear from our peers in the Greater China area and the designer of the GC exclusive gift - 'Full Moon'
This playlist in particularly useful if you have Asian diaspora customers and you'd like to apply some of this knowledge in welcoming them.
This year Mid Autumn is 17th September 2024.
A playlist of training resources to help you feel more informed & confident with the 3 key talking points for our updated facial moisturiser range
- 100% self preserving
- 9 month shelf life
- EC changes to declare all fragrance materials
We'll also learn more about the latest XCellR8 tests, which confirm what we knew, that all the products in the range are non-irritating, great news for sensitive skins!
Welcome to Lush co-founder Helen Ambrosen's lab, where Helen speaks with Lush Cosmetics Compliance & Researcher Milly Ahlquist. They speak about the process of safely testing all skincare products in partnership with XCellR8, a groundbreaking non-animal testing science lab. The tests confirmed what we already knew about Lush skincare, that our products are safe and effective!
We caught up with Anastasija (Gourmand Queen) from Lush Sweden to hear about an activity she's been using to help her team to give great service when visitors come in inspired by the gourmand hype!
This 30 minute training playlist covers top tips for bringing this campaign to life for your customers, with examples of consultations for an awake routine by Lee, and a sleep routine by Kayleigh. You will also learn more about how the olfactory system works and how Lush scents make sense!
12 videos, all under 5 minutes each, to give you a wonderful introduction to the world of Lush. Curated to be experienced alongside a Welcome on Board gift so you can try the products as you go. These can be ordered from Customer Services or you can make them up yourself in store!
From How to apply, to How it works, this playlist brings together Henna knowledge from a whole host of experts. Whether you are getting ready for applying Henna to a friend or a customer, or are just wanting to immerse yourself in Lush Henna expertise, this is the playlist for you.
To support rolling out scalp massage as an elevated demo across shop floors globally, we've pulled together this handy playlist. Expect how tos (big thank you to Amy, Daisy and Sarah for these), and tips and tricks for using this service to care for your customers and drive your business (Shout out to Will and the team at Cribbs Causeway)
What's so special about the way we purchase our ingredients? Cadi Pink, Lush Earthcare partner, introduces you to some of the considerations behind the way we source the materials that make our fantastic products. We then journey to some of the growers and suppliers to discover more.
A cosmetics revolution can start with the products we're using every day to clean our teeth! Watch this video playlist to hear directly from Helen about their invention story, how they're tested, what makes them so innovative and how to get the best use out of them, so you can pass all this knowledge on to our customers!
Films from Events
Throughout 2023 & 2024 we've been on the road connecting and reconnecting with local teams, making products, hearing from Charity Pot partners, learning from experts, and ReMembering what Lush is all about. This playlist has recordings of some of the stories that were shared. Check out the ReMind pages on this hub for more details.
In February 2024 we gathered in Glasgow, with retail managers from NA, UK & I. Over the course of this learning festival we heard words of wisdom and great advice from fellow managers. This playlist is here for if you want to revisit what you learnt or if you weren't at the event and want to hear directly from Lush Managers on their stories for success.
We'll continue to add to this playlist with more stories.
In February of 2024 we invited reatil managers from NA, UK & I to join us for a fun, immersive two-day learning festival celebrating the Art of Customer Service! Opening the doors to a world of creativity and surprises as we celebrate the joy of being daymakers, tour guides, storytellers, and experts.
This event was packed with ideas, activities, and workshops to empower you and your teams, serving as a toolkit for training and enhancing the art of service in your shop. We explored how we can revive old habits that serve a modern customer, and innovating together, new ways to make our customers feel special in an ever evolving retail landscape.
We hope you enjoy revisiting some of these workshops in this playlist....
Product launches- Archive
This is a collection of daily bitesize Check-In videos from staff who celebrate LNY around world, for you to utilise however you want; from check-in focuses to shop floor training.
Each day, there will be a member of staff sharing knowledge about LNY and how it will bring value to the customer experience.
This 1 hour playlist of short form videos is your one stop shop for learning about the Father's Day 2024 range. In these videos you will hear from product inventors, category leads, shop managers and sales assistants around the Lush world, bringing you the facts to prepare you to introduce these products to your customers. Alongside these videos you also have your new product flashcards which can be downloaded or printed for snapshot product information.
Saturday 27th April 2024 is World Bath Bomb Day; a day to celebrate bath bomb culture and everything that it represents!
In this playlist, you will hear:
- What is WBBD and what it means to bath bomb inventor Jack Constantine
- How you can celebrate and build excitement in your store through bath bomb making workshops
- How we are levelling up bathing with our newest bath bomb; Bath Bot!
- How we can link Charity Pot with every bath bomb demo
- Top tips for pressing Somewhere bath bomb in stores
Learn about our new exciting collaboration (9017) launching 22nd March 2024 in UK Anchor Stores, Lush Edinburgh, Beak Street and Global Online.
Join Jess and Kelly from the Concepts and Collaborations team in this video playlist to share all the information you'll need to know...
Join Steve from the Lush Collabs Team as he showcases the 9 new products that are launching! Plus you'll get a chance to see the UK&I exclusive face cloths!