ABOUT US

LEARNING AT LUSH

At Lush, learning is more than training - it’s a journey of curiosity, creativity, and growth. We believe that when people feel confident, inspired, and supported, they can create the kind of experiences that make customers want to step out of their homes and into our shops.

Our Learning team is here to nurture that spark. From practical retail skills to the artistry of demos, from ethical selling to creating unforgettable customer moments, we design learning that is as fresh, handmade, and impactful as the products on our shelves.

What makes us different? We don’t just tell people how to do things - we encourage exploration, conversation, and hands-on practice. Our team supports this by providing engaging materials, useful resources, and in-real-life training experiences that bring learning to life. Whether it’s through workshops, digital platforms, or videos and more, our learning is built to be memorable and easy to apply straight away.

We want to be a learning organisation - a place where growth never stops and every challenge is an opportunity to evolve. It’s something Liz Bennet inspired us with, and it remains at the heart of how we approach development across Lush.

Every lesson is rooted in our values: standing up for animals, people, and the planet, while delivering genuine care and service to every customer. By investing in our people, we’re investing in the magic of retail - and ensuring that every shop visit feels worth leaving the house for.

Together, we’re not just learning skills. We’re shaping the future of Lush.

Need any help?

Contact learning@lush.co.uk with any queries and one of the Product, Brand and Service training team members will get back to you.