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FAQs
Below are a few frequently asked questions and troubleshooting tips for Pulse users.
What emails do staff and students receive?
What emails do staff and students receive?
Staff and students will receive emails from Pulse depending on how Pulse is deployed at your school. The frequency and timing of emails are customizable inside the Pulse Coordinator dashboard.
Gratitude emails can also be received by staff overseeing Pulse, even if they are not participants.
For more detailed information, click here.
What if a student checks in during the holidays?
What if a student checks in during the holidays?
During the school holidays most districts will pause the notifications going out to staff and students. This will stop the prompts and the reminder emails being sent by the system. If a student were to click on an old link to check-in during the holidays, they will be able to check-in and have access to external help or crisis intervention providers.
For more detailed information, click here.
If my student replies to a Pulse email, where does it go?
If my student replies to a Pulse email, where does it go?
Pulse emails are sent from pulse-notifications@linewize.io.
If students reply to this email, it will go to an unmonitored email inbox and this is what they will see:
Subject: Re: Sorry - this email address is not monitored Re: It's time to check-in to Student Pulse
For more detailed information, click here.
Who should follow up with students?
Who should follow up with students?
In all instances it should be someone who the student feels comfortable with, and/or someone who has direct responsibility for their welfare.
For more detailed information, click here.
Who do I reach out to for support?
Who do I reach out to for support?
Email help@linewize.com and cc your Customer Success Manager. If you would like to escalate the issue or talk to a Wellbeing Specialist, email Natalie Sullivan (Natalie.sullivan@linewize.com).
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