Embedded Files
MacBook Misc Info
New WIFI Choices
New WIFI Choices
Teachers and Staff should be using the Knox Schools WiFi - not KCS Guest
When your MacBook Air is Plugged into your Promethean Board it will CHARGE!
I found this out while traveling from classroom to classroom! Coolest thing ever. When you are plugged into the USB-C cable to the board your MacBook Air charges. You do not need to be plugged into a separate charger!!!
Images Printing with a BLACK Background?
Do you have a file you downloaded or were sent that has images on it and when you print it the images print with a black background? Usually, this is a file you cannot edit that you purchased or were sent. This will fix that!
*This is NOT how to remove the background on an image - I can show you that in another how-to if you want to see that!
#1 - download the file! If you have it open in your browser (Chrome) click the arrow pointing down next to the printer icon.
#2 - after you click the download arrow you’ll get this box - I usually change the location of the download so I can find it easier! Since this will be a temporary file I save it to my desktop and then delete this one.
#3 - find the file you downloaded - on your desktop or in your downloads and open it in preview! You can double-click on it or right-click and click “open with” preview. Once it’s open in PREVIEW then click “FILE” at the top of the Preview program and click “EXPORT”
#4 - if you get this screen when you click EXPORT click the arrow to see all the details!
#5 - On this screen change the format of the file to PNG - change the location of the file (if you want) - and change the name of the file (if you want) - then click SAVE
#6 - PRINT THE PNG! I saved both of my files to my desktop - I knew I would delete one and the other I would save to Google Drive or delete - this is what they look like on my desktop - the PDF says PDF - the new exported PNG does not show a file extension - that’s the one you need to print!
#7 - CLEAN UP My suggestion is to delete the PDF file - drag it to the trash. Then save the PNG file to your Google Drive and not on your desktop and you are finished!
Make Me Admin Using Self Service
Do you need to install software on your Mac? Are you unable to complete the process because it’s asking for an “administrator’s password”? Here’s how to make that work…
Open KCS Self-Service
Login with your active directory credentials
Click on “Security” in the left side menu
Click on “Make Me Admin - 30 Minutes”
Read the notes and then click “Authorize”
Running this policy will give you 30 minutes of admin access to your machine. Once run, you will not be able to use this policy again for 1 week.
**Note: before you run the “Make Me Admin” policy - look around Self-Service to see if the software you need is already there for you to download without having to run the policy.
Question: How do I find KCS Self-Service?
Answer: If the icon is not already located in your Doc….you can use “Spotlight Search” to help you find it.
Click on the magnifying glass in the upper right corner of your Mac’s screen….
When the window opens, start typing self service - the first thing that should pop up is KCS Self Service
Double click Self Service will open.
Question: What do I enter for the login?
Answer: Your active directory credentials (9 digit employee ID as username / password that you use for email, Aspen, Canvas, etc)
Change Your KCS/AD (Active Directory) Password
How to Change Your AD (Active Directory) Password
Go to the KCS website. You MUST be in a Knox County School Building on a Knox County Schools computer - you cannot do this remotely. *OR you can be parked outside close enough to any KCS building to connect to their WIFI. Also, most KCS buildings now have an outside WiFI spot.
Click on STAFF (top right of page).
Then click under Online Services on Links
From the Online Services list choose Password Manager.
You will be prompted to enter your username. This is your 9-digit employee ID.
After you enter your username, enter the characters you see on the picture and Click OK
If you have not set up your security questions before, you will be directed to set up your Questions and Answers Profile.
You will be asked for a password. Type in your CURRENT password.
Choose your three questions and answer them
then click Next.
If you are successful, you will receive this message - "Go to Home Page"
CLICK on "Go to HOME PAGE"
SELECT "Manage My Passwords"
Type in your CURRENT password and select NEXT
You are now on the page where you will change your Active Directory password.
Please read the password policy before choosing your password. Once you have typed in and confirmed your new password, click Next.
You have now successfully changed your ACTIVE DIRECTORY CREDENTIALS!
Organize Chrome Bookmarks and Use Bookmark Folders
How to Organize Bookmarks in Chrome and USE BOOKMARK FOLDERS!
First, make sure your bookmark bar is enabled. (This is the bar that appears below your search box and extensions.) Go to the 3 dots > bookmarks, and make sure “Show Bookmarks Bar” is enabled and has a checkmark next to it. (1st image)
Right-click (or hold down the control key and click or on your trackpad you can click with two fingers) anywhere on the bookmark bar and select “Add Folder.” (2nd image)
Name your folder and click “Save.”
Now you can click and add your pages into the folder. When you have a website open you can right-click (or control-click or on your trackpad you can click with two fingers) on the Folder on your bookmark bar and then click Add Page. **You can also click the STAR in the ADDRESS bar to bookmark a website!
**HINT** To open all the bookmarks in a folder at once: right-click on the folder (or control-click) and select “Open All.” You can choose to have these open in the current window, a new window, or an incognito window.
Do you have current bookmarks that you would like to move to the folder you just made? Go to the bookmark manager (3rd image) - either click on Bookmarks and then bookmark manager at the very top of your screen or click on the 3 dots next to the circle with your initials in it on the address bar and then click on bookmarks and bookmark manager or right-click (click with two fingers on a trackpad) on the bookmark bar and then click on bookmark manager. Click and hold on the three dots to the left of any bookmark and drag it to the folder you want it in - wait until it’s “blue” and then drop or let go. You can also drag and drop right from the bookmark bar into a folder on the bookmark bar!
**TIP - you can also save FILES to your bookmark bar, not just websites! Do you use a Google Doc, Google Slide, or basically anything from your Google Drive ALL THE TIME? You can bookmark files and SAVE them in a bookmark and then open ALL those files all at once or one at a time as needed.
Filter Failed Error When Printing to Epson Printers
If you get the "FILTER FAILED" message when printing to the Epson printers the only way we know to fix it is to delete the Epson printers and reinstall them from Self Service. To do this follow these steps:
click on the Apple in the upper left corner of your laptop
then click on system preferences
then double-click on printers
click on CEB3P-Epson 1, click the minus sign (-), click delete printer
click on CEB3P-Epson 2, click on the minus sign (-), click delete printer
close system preferences
RESTART YOUR LAPTOP
open Self Service (in applications or it's the blue icon on your dock with KCS on it) and login using your 9-digit employee ID number and your password
find the Epson printer installer and click "reinstall."
wait for it to ask if you want to install Epson 1 and Epson 2 - which sometimes takes several minutes *don't panic* it's working! - then click yes when it says “done” and close Self Service
RESTART YOUR LAPTOP
print as usual!
This may happen again unfortunately - it's a driver corruption error and cannot be fixed permanently. Sorry! So keep these directions handy!
What is Self Service and How to Use It
What is Self Service?
Self Service is a powerful piece of software available to Mac users to make things easier for Teachers, Staff, and IT department members. It can empower you to do many things with your computer without having to contact an administrator for assistance. The Self Service application is available from anywhere you have internet access enabling you to work at your convenience.
Where is Self Service?
Self Service should be on your dock. If it’s not, look in applications on your computer. Just double-click to open Self Service and then login. An easy way to look in applications is to click on "Go" at the top of your screen and then click on "applications" - Self Service should be one of the icons in the applications folder.
How do you log in to Self Service?
Use your employee ID for the "Username" and your AD (email) password in the "Password" field.
Navigating Self Service
You can search for the name if you know what you are looking for
You click on All on the left side
You can scroll down through all of the available programs/apps/policies that are available to download.
Running Policies from Self Service
To run a policy, click the “Install” button.
The status of the policy will be shown underneath.
When the policy is finished it will show up in your history by clicking the "Activity” button at the top.
When the policy is finished you can quit Self Service.
How to Add a Printer to Your Mac Using an IP Address
Click on the Apple in the upper left of your screen and Click on System Preferences
Double click on Printers & Scanners and Click the plus (+) sign to Add a printer
Click on the middle icon that looks like the world to add by IP
Enter the IP ADDRESS -of the Printer in this format - 10.XX.XX.XX
In the PROTOCOL field change it to HP Jetdirect – Socket
In the Queue field Leave it as is
In the NAME field change it to anything you want so that you will know what printer it is
In the Location field change it to something that will tell you where the printer is located
In the Use field If the driver appears (says the matching name to your printer’s model then click "Add"
SKIP THROUGH THE REST OF THIS PART if you are asked any more questions
Your printer should be installed now and you can close System Preferences
TO CONFIRM YOUR PRINTER IS INSTALLED:
Go to Microsoft Word or Google Docs and open a document that has some text in it or create a new doc and type a few words on it. Choose File from the TOP Menu Bar
Choose Print from the Dropdown - the Print Menu will appear
Choose the Printer from the Dropdown Printer list at the top. Press the print button
Go to the Printer and confirm that the document printed correctly.
PRINTER NOT LISTED?????
Click "see more"
Click the printer you want to use from the list
It will now be added to the available printer list
Macbook Help Videos
chrome version.mp4How to Check and Update your Chrome Version
Mac Screenshot directions shift 5.mp4How to Take a Screenshot on a MAC
Saving a PPT as a Google Slide (1).mp4How to Save a PPT as a Google SLIDE
Fix File Printing with black images .mp4Video - Fix Files Printing with Black Images
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