Tech Support

Katy ISD Elementary Instructional Technology

Teacher Information

Teachers, if you need to share any information from this site with parents, please copy and paste the instructions into an email. Do NOT share this page with parents.

If you are having difficulty with accessing the necessary technology, Katy ISD will have tech support available during regular business hours (8am - 4pm).

Parents & Students

Parents/guardians & students can receive assistance with technology related issues; such as PowerSchool Enrollment, SnapCodes, Password/Verification Code, Katy OnTheGo, Canvas, MyKatyCloud, and Digital Textbooks; by this using this link: http://www.katyisd.org/Parent-Student-Tech-Support/Pages/default.aspx

Katy ISD Staff

Katy ISD staff may enter a Help Desk ticket thru MyKaty Cloud, or using this link: https://tsc.katyisd.org/MRcgi/MRentrancePage.pl.

Katy ISD staff may also call our Technology Support Center during regular business hours (8am-4pm) @ 281-237-4357.

Enable Webpass at Home

Many programs through MyKaty require Webpass to be enabled in order to access them.

This article has instructions on how to enable Webpass at home. This article is also available in Spanish.

Clear Cache

Watch this video to learn how to clear your cache in Chrome and Internet Explorer.

OR read this article to learn how to clear your cache in Chrome.