Software Issues

Help with installing Chrome Extensions

Logging On to your Chromebook

Google Sites are Blocked or Not loading Properly

Google Meet

This is a quick tips and tricks to help resolve the most common issues reported to us with very simple solutions. Look at the step-by-step instructions on how to resolve your Google Meet issues. If you did not find the suggested solution to resolve the issue, click on the link below the steps for additional information.

BLOCKED Camera & Mic Help

Teachers Presentation is Audio Only

Step-by-step …

• Update Chromebook – this is a good starting point for any Chromebook issue you may be experiencing. So, update your Chromebook and see if your Google Meet issues are resolved.🆙

• Uncover camera – sounds obvious but ….. it’s happened to others. Make sure you remove any stickers or protective covers you have over your camera.📸

• Turn on your camera – You can turn your camera on & off within Google Meet. Make sure you have it turned on if you want others to see you.📷

• Unmute your microphone – yup, another common issue reported. You can also turn your mic on or off (Google Meet etiquette says to keep it off, or muted, if you are not speaking).🎙

• Turn on your lights – if others are saying that they cannot see you or you appear very dark or you are a silhouette chances are your camera isn’t doing a good job capturing you. Turn on some lights in front of you to light yourself up (can you see me now 💡😊 )

• Close tabs – you are trying to join a Google Meet but you are getting an error message that another program is using your camera. Make sure you have all other tabs and apps closed that are currently using your camera (especially tabs that use microphone and camera, like old Google Meetings).💻❌

• MIC Sensitivity Adjust

• Still having issues with Google Meet? Check out Problems and Suggested Solutions

More Support for Google Meet

If the quick tips and tricks solutions did not resolve your Google Meet issue, click on the link below for additional suggestions on general, audio and video problems you are experiencing:

Google Meet – Problems and Suggested Solutions

Google Chrome

Google Chrome is Slow

1. Limit the number of tabs open in Google Chrome

2. Manage your Extensions

3. Limit other Internet uses in your household, such as video streaming

4. Update your Chromebook

5. Remove all accounts from your Chromebook

6. Clear Browser Data

7. Restart your Home Modem and Router

When I do a search on my Chromebook it doesn’t use Google

1. Manage your extensions

2. Clear browsing data

3. Reset your search engine to google.ca

4. Restart your Chromebook

When your Chromebook has restarted, Sign in to your Chromebook and do a search. If the search results are not in Google.ca then go back to step 1. Manage your extensions and remove any additional extensions that may be causing this issue (ie. coupon generating extensions, games, ad blockers, VPN, proxies, themes, etc). Continue with the additional steps until Google.ca is once again your default search engine.

I keep getting pop-ups on my screen

1. Manage your extensions

2. Clear browsing data

3. Additional steps: Block or Allow Pop-ups in Chrome | Chrome Help

4. Restart your Chromebook

Google Docs

Google Docs is replacing the words I type

1. Open a Google Doc

2. Go to Tools > Preferences > Substitutions and remove substitutions that you don’t want

Google Docs spell check not working

1. Under Tools > Spelling and Grammar in Google Docs enable Show spelling suggestions

2. Check language settings

3. Manage extensions

4. Clear browsing data