Password Issues

Logging On Help

I forgot my password

1. Please ask your Teacher to request a reset for your password, and NOT the Support Request Form.

Do I need to ever change my password?

1. Suspect your password has been compromised then change it

2. If you were given a Temporary Password

I am a new student to the KPDSB

1. Your Google K12 account will become active once you are a registered student at a KPDSB school.

2. See your Teacher for your password

I am typing the right password, but it is not working

1. Check keyboard layout

2. Sign into google.ca to test your password on a different device.

3. Make sure your Chromebook is connected to the internet (wifi)

4. Remove your Account and restart.

5. Disconnect/Forget your wifi and then reconnect.

I am signed in to Google but I can’t sign into Google Classroom

If you are logging into Google Classroom, make sure you are only signed into the browser with your school account. Any other instances of another login (i.e. personal login in another tab) may cause access issues to Google Classroom. If you still cannot access Google Classroom, please follow the steps below:

1. Check that you are logged into your school account, not your personal account

2. Change your password

3. Remove your user account

4. Sign back into your Chromebook using your school account

I am logged in but cannot access other KPDSB sites

1. Check that you are logged into your school account, not your personal account

2. Change your password

3. Remove your account

4. Sign back into your Chromebook using your school account