Hardware Issues

Accidents Happen. We get it. Liquid was spilled on the keyboard and now the keys are sticky or not working, a key was popped off accidentally, something got stuck in the headphone jack. Have a look at the solutions below to see if any of the tips can get you back up and using your Chromebook.

No Sound or Low Volume

Are the speakers muted, or is the volume very low? To UnMute press the Volume UP button. Websites such as YouTube have a built in volume/Mute control.
How do I connect a wired, wireless or Bluetooth headset?
Is anything plugged into the headphone jack, or is there a bluetooth audio device connected? This can mute all sound.
Built in speakers and Headphones have different controls. Even if you unmuted the headphones, the speakers can still be muted.
Additional support required - Chromebook will need service, contact you teacher/school to get a loaner.

My Chromebook is slow

Limit the number of tabs open in Google Chrome
Manage your Extensions
Update your Chromebook
Remove all accounts from your Chromebook
Clear Browser Data

My trackpad stopped working or my mouse pointer keeps disappearing or is jumping around

Keys are missing from my keyboard / Some of my keys or spacebar are not working

I can’t use the “@” and other symbols

Check keyboard layout (US EN) (CTRL + Space Bar will switch language)

I can’t plug in my headphones to the headphone jack

Do not attempt to remove debris from the headphone jack
Use bluetooth headphones | Chromebook Help
Additional support required

Adding a printer to your Chromebook

Please note that not all printers are compatible with Chromebooks. Visit your printer manufacturer’s website for information on compatibility with Chromebooks.

NOTE: Scanning is NOT supported on a Chromebook - BUT your Printer/Scanner MIGHT be able to scan to Google Drive. See your Manufacture for help setting that up.