Client Communication

Vernacular

There are a lot of sayings in our business. What’s important to know is that it is always uplifting. The first one was “Jump Consulting, Who’s Got Your Chute?”

We end all emails with “Always Keep Jumping.”
We start communications often with “Hey Girl”
We celebrate with our clients a lot and overuse the !!!!! or !?!?!?!
We are also knowns for #bellabuttkickin

Do’s And Don’ts

Consider the following when communicating with clients.

Do

Assume the sale! Avoid saying “Let Me Know” and start saying “I look forward to working with you” or “we can’t wait to push your business forward!
Be Positive! Just like with the above tip, always be kind, and upbeat; clients will find working with us more enjoyable.
Be Professional! You are representing the Jump Consulting brand and Bella Vasta; keep it professional and sprinkle in some light personal information when appropriate!
Create FOMO! When inviting a client to an event, say “Everyone in the group is going to be there!” or “We are bringing on an expert in SEOs; didn’t you say you needed help with that?”

Don’t

Don’t Be Passive! Try not to say "if you want" or, "I think we can," let them know we CAN! Ask questions and consult team members and management if you aren't sure.
Don’t Be Dull! We are an upbeat "You go girl" company; we are our client's biggest cheerleaders.

Emails

Canned Responses

To get started, watch this video.

How To Create a Canned Response

Write a draft email with the response you want to ‘can’ (or template).
Go to the options area.
Click “create new canned response."
Save.

How To Use a Canned Response

Start a new draft.
Go to the “Options” dropdown menu.
Select the desired Canned response.
Fill out the information per canned response.

How To Set an Email to Auto-Forward

View this short video tutorial for a quick walkthrough of how to set an email to auto-forward to a recipient, every time.

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