Notification

📚 Google Chat – Usage & Integration at JobelHome Platform

What is Google Chat and why do we use it?

Google Chat is our primary communication tool for all operational and platform-related workflows.

We use it for:

• System notifications via Webhooks
  e.g. from channel managers like Beds24, or more importantly, from our internal JobelHome Platform

• Collaboration between customers, developers, and operational managers
  Each Google Chat Space acts as a lightweight case management system where all stakeholders are included as needed.

Where to Download Google Chat

• Apple iOS: App Store – Google Chat

• Android: Google Play – Google Chat

• Desktop / Browser: chat.google.com

• Desktop App: Installable as PWA via Chrome or Edge

Why Google Chat?

• Easy integration via Webhooks

• Dedicated Spaces per property/project

• Clear structure using threads

• All roles (owners, tech, ops) in one place

• Built-in task management for follow-ups and transparency

Why we use “Tasks” in Google Chat

• Tasks make it easy to track open points and action items

• Every task is visible to the whole space

• Can be assigned, commented on, and marked as done

• No extra tool needed – all inside the Chat Space

Google Chat Spaces – Naming & Usage Conventions

Space Naming Convention: JH-{Property ID}-{Short human understandable name}

Examples:

• JH-132x–DOBO

• JH-1301–FAND

This format keeps context clear – even for developers and support.

Notification Settings & Best Practice

To stay focused and avoid message overload, we recommend adjusting your notification settings per Space.

Google Chat allows flexible control, so you can choose to get notified only when you're mentioned.

How to configure notifications:

1. Open the relevant Space

2. Click the Space name at the top

3. Select “Notifications”

4. Choose “For you” → You'll only be notified when someone mentions you directly

This setup helps you stay informed about critical updates without getting distracted by every message.

It's especially useful for developers and support staff who manage multiple Spaces in parallel.

Usage Policy for All Spaces

• Use threads for new topics

• Use tasks when something is to be done

• Do not rename Spaces

• Do not delete system messages

• Only use @mentions when necessary

• Set your notifications to “For you” if overloaded

• Avoid using phone calls / WhatsApp unless in urgent cases

JobelHome Platform System Notifications

Integration via Webhook

🧰 How to create a Webhook for a Space

1. Open the target Space

2. Go to the setting / Apps and Integration

3. Klick to the button "+ Add Webhooks"

For setting up the JobelHome Platform needs needs the following webhooks:

1. Book/Cancel/Update:  Avatar/Logo

2. Invoice: Avatar/Logo

3. Registration: Avatar/Logo

4. Access: Avatar/Logo

5. Check in/Check out: Avatar/Logo

6. Info: Avatar/Logo

After your webhooks are created, you can configure the JobelHome Platform:

→ Click the three dots and then "Copy link"

Hint: If your booking engine or channel manager supports webhook notifications (e.g. Beds24), you can also use the Space for direct notifications from your system.

Useful Links

• Google Chat Webhooks – Overview

• Format messages using HTTP Body

• Using Threads and Replies in Chat