Access

Introduction

Our platform is designed to streamline access management for property owners and hosts, allowing them to offer a seamless, self-service check-in experience for their guests. Whether it’s for private apartments, holiday rentals, or hotel rooms, our solution enables hosts to automate guest access and control property entry without needing on-site staff. This end-to-end system simplifies property access by providing guests with entry codes and property information for their stay, minimizing manual processes and enhancing security.

Key Features of Access Management

1. Automated Guest Access:

   • Each guest is given access to the property for the exact duration of their booking.

   • Access rights are automatically assigned and revoked at check-in and check-out, ensuring that only authorized guests have entry.

   • This automation eliminates the need for a physical key handover, saving time for hosts and property managers. The client has a hassle free and modern check-in experience.

2. Flexible Arrival Time:

   • Guests can arrive anytime after the official check-in without coordinating with the host. Late arrivals, such as those from night flights, are accommodated seamlessly.

3. Fully Automated Management:

   • The system requires no manual input from administrators for access setup.

   • Guest access is configured based on booking information, with automatic updates for any booking modifications or cancellations.

4. Booking Adjustments:

   • Access details are dynamically adjusted with any booking changes. If a guest changes their booking to another day or a different room, the access is updated automatically.

   • If a booking is canceled, access is immediately revoked.

5. No entry without Registration:

   • In order for the Guests to get access to the apartment they first need to register with their personal contact details that are required by local tourist authorities.

   • Guests cannot see the access code before that.

6. Access Guide for Guest:

   • Guests receive a guide in multiple languages with step by step instructions on how and where to enter the property with pictures and videos for maximum convenience. 

   • Additional Information provided includes nearby parking, WiFi Password and a tutorial for the smart home feature.

   • Example

7. Data Protection Regulation Conformity

   • All access codes are not openly displayed in emails or on the Jobel Home dashboard to ensure security.

   • Guests need to manually reveal access codes by clicking on them to ensure that nobody can see the code while looking at their display.

   • Read more

Multi-Property Booking

Supports owners of multiple properties by consolidating access management under one platform.

• Useful for multiple apartments within in the same building or hotels

• Guests are able to book multiple properties simultaneously, the platform automatically configures access to all relevant units.

• This centralized setup allows seamless entry to each booked accommodation and can streamline check-in for large groups or families occupying multiple rooms or apartments.

Support and Administration

Provides real-time support notifications and masters access for staff needs.

Support Notifications:

• Support staff receive alerts for relevant events, e.g. guest check-ins.

• All entries to the apartment are logged in case they are needed.

• Notifications provide comprehensive tracking of events and offer insights when needed.

• In case of issues with the system administrators know exactly what has been done and where something went wrong.

Access for Staff:

• Dedicated access codes are available for cleaning staff, maintenance, or other service providers.

Integration of Multiple Lock Systems

Possibility to use different lock types for varied property setups.

• Our platform is compatible with a range of lock systems (Loxone, TTLock, Key Safe).

• Interaction processes stay consistent regardless of the type of lock used.

• Both guests and hosts can transition seamlessly between properties with different access types. It could be useful in case of technical issues in the apartment or overlapping booking that require switching between accommodations.

Possible types of access

1. Loxone System:

   • Access is usually provided via a keypad that opens the door electronically.

   • Special design doors are used since the lock is driven by an integrated motor.

   • Provides not only access control but also additional Smart-Home features like heating, lighting, and ventilation control.

   • Guests can manage room settings through their smartphones, adding to the convenience of their stay.

   • New Loxone devices can be integrated as they become available.

   • After check-out Smart Home settings like temperature, air conditioning or lighting are reset to their default values. This provides an identical experience to all guests. The service staff has no extra effort and energy can be saved.

   • Read more

2. TTLock System:

   • Mechanical door lock cylinder with integrated electronic keypad.

   • Alternatively digital keysafe.

   • Simple to install on already existing doors and cost-effective.

   • Suitable for nearly all door types since opening of the door is entirely powered by human force. No motors required.

   • Smart features are powered wirelessly by an integrated battery, which needs to be changed regularly. In case of power loss or an emergency a mechanical master key is provided to bypass the lock.

   • Read more

3. Nuki Lock:

   • Simple to install. 

   • Unlockable with the use of a smartphone and/or keypad.

   • Fully wireless powered by batteries.

   • Motorized lock cylinder that fits a wide range of doors.

   • Read more

4. Static Code Access:

   • For properties that use static access codes that are not unique to every guest. Examples may include key safes or entry gates to the building.

   • Guests receive their code only at check-in time to ensure security. 

   • When codes need to be changed, Administrators are able to update them inside the system themselves for a swift and seamless experience.

5. None (No Access Required):

   • Alternatively hosts are able to opt out of using smart features.

   • For properties or rooms without digital locks.

   • If hosts prefer to hand over the keys manually upon check-in.

6. New Locks

   • The platform is flexible in adding new brands of smart locks to accommodate host specific needs.

   • A new access type can easily be integrated on the platform within 3 days.

   • We developed a custom plugin to streamline this process.

Flexibility and Lock Combination

Allows to interact with different lock systems used in the property at the same time to adapt access control per property zone.

• Property owners can configure multiple access points, such as separate access codes for main buildings, rooms, or specific zones.

• Combination of different lock systems assures flexibility and allows mixed entry solutions across a single property, e.g., TTLock for the main entrance and Loxone for individual room doors.

• Guests can navigate seamlessly between properties with different systems, providing consistent access across accommodations.

• Guests only need to remember one access code if all lock types support changeable codes. Guests are able to choose their own Access code. 

• Read more 

Reliability and Offline Access

Ensures guest access continuity, even during internet outages or setup issues.

1. Internet Outage Resilience:

• User IDs and access codes are generated in advance ensuring that guests are able to access the property even in case of internet outages at check in or arrival time.

2. Access Creation and Error Handling:

• If access creation fails (e.g., due to network issues), the system automatically tries again a couple of times. 

3. Notification of Issues:

• Support Staff receive alert notifications and are able to understand the problem.