Help and FAQ'S

External Email Awareness

External Emails.mp4

This video will explain the meaning of the [EXTERNAL] notation in your work email. The video also gives users a couple of tips on how to evaluate the safety of an email. 

Additionally, you may refer to the document below for assistance. 

Phishing & Spam Awareness 

Spam and Phishing Emails .mp4

This video will help users to understand the difference between a Phishing Email and a Spam Email. Additionally, you can refer to the document below for assistance. 

Resetting Your Password 

Instructions for Password Reset for Staff Only

Please use the document as a guide to resetting your network password. This document is intended for staff members only. 

How do I Submit Support Tickets?

If you have support needs in terms of technology not working, please click on the link below and submit a support ticket. JCISD's IT staff will respond as quickly as they can. 

Support Ticket Guide: Link 

Direct Link to Ticket System: Link