Promoting student success

Henry A. Landsberger established in 1958 that individuals would modify how they behave if they knew they were being watched (Learn more about the Hawthorne effect). This universal truth holds to this day— one of the most effective ways to help people develop their abilities is to give them feedback. However, the art of feedback is often misunderstood, and it is the administrator's responsibility to implement a feedback structure that will help the students overcome their shortcomings.

This section will help you learn the importance and ways of creating early alerts and feedback systems. It will also help you learn how to develop and implement an excellent feedback culture, identify and connect with stakeholders, and maintain campus resources.

Learning Objectives

Learn the administrator’s role in building a feedback culture and ways to give clear and actionable feedback
Identifying stakeholders
Learn the importance of Connecting stakeholders (e.g., instructors, campus advisors, student services, etc.)
Identifying and developing competency areas
Identify ways to connect (yearly discussion meetings, online communication system, etc) stakeholders with the university administration
Learn to distinguish between academic support and campus support, and connect students with resources
Identify the administrator’s role in supporting campus resources and close any gap