SBM VKYC centre will be closed on 2nd October and shall reopen on 3rd October as per the prescribed timings.
Also please make a note that our VKYC services are not operational on below mentioned dates.
Republic Day - 26th Jan
May Day (Labour Day) – 1st May
Independence Day – 15th Aug
Gandhi Jayanti – 2nd Oct
SBM Bank Holiday List
27-Aug-2025 - Ganesh Chaturthi/Samvatsari (Chaturthi Paksha)/Varasiddhi Vinayaka Vrata/Ganesh Puja
05-Sep-2025 - Id-E-Milad/Milad-un-Nabi or Id-e Milad (Birthday of Prophet Mohammad)
02-Oct-2025 - Mahatma Gandhi Jayanti/Dasara/Vijaya Dashami/Dussehra/Durga Puja
21-Oct-2025 - Diwali Amavasya (Laxmi Pujan)/Deepawali/Govardhan Pooja
22-Oct-2025 - Diwali (Bali Pratipada)/Vikram Samvant New Year Day/Govardhan Pooja/ Laxmi Puja (Deepawali)
05-Nov-2025 - Guru Nanak Jayanti/Kartika Purnima/Rahas Purnima
25-Dec-2025 - Christmas
SBM ZET Card Update
Customer can make min 2000 top up in SBM ZET Card
VKYC process – Customers now need to provide exact occupation name, salary details, and other required information in detail.
Customer have 72 hours to complete VKYC we have removed the 3 attempts limit.
SBM ZET Card Onboarding Update
There is a small change in the application process of the SBM ZET Credit Card. The Customer Information Form stage will now come after FD payments. It will now apply to all users starting today EOD, 7th Aug'2025
New Flow:
1. Phone no and Email ID verification
2. PAN and Aadhaar verification
3. Bank Account Verification
4. FD Payment
5. Customer Information form
6. vKYC
7. FD Booked (Card Created)
8. SIM Binding and Virtual Card Activation
Security Script:-
If Cx is inquiring any thing related to Bitcoin purchase from ZET or getting links to pay on email or via SMS,
Please reffer the below script-
Agar aapko kisi unknown source se koi link milta hai — jaise SMS, WhatsApp ya email par — toh uspar click bilkul mat kijiye.
Humari taraf se kabhi bhi aise kisi bhi tarah ke link nahi bheje jaate. Ye fraud ho sakta hai jisse aapke personal ya payment details compromise ho sakte hain.
Agar aapko koi bhi confusion ho ya doubt ho, toh directly hume contact kijiye — hum aapko sahi information provide karenge.
Aapke security aur privacy ke liye ye bahut zaroori hai. So kindly, kisi bhi unknown ya suspicious link par click na karein.
Referral Update
We’ve launched a new Referral Rewards program! Referrers will now receive a scratch card once their referee signs up on the ZET app and completes the credit report journey. Each referral can earn up to ₹50, or a “Better Luck Next Time” message.
Note :- If you face any issues please raise a ticket with the tech team via ZLI.
Adhaar Address KYC Update
ZET Partner agent can complete Adhaar Address KYC via Digilocker from 21st July 2025 onwards.
Steps :-
Agent click on Profile Option in application
Click on Bank Account Details Section
FIll account details , Pan card and Adhaar Card number
Click on continue
New web page will be opened where agent can login through 3 options :- 1. Virtual Id , 2. Register Mobile Number , 3. Adhaar Card Number
Post login customer will complete KYC through the OTP.
Retention Policy Update
For SBM ZET card closure requests, only Z Coins will be offered, with the value ranging between ₹100 to ₹250.
For card upgrade requests, only 4,000 Z Coins will be offered.
Partner Payout Update On SBM ZET Card
Currently, ZET partner agent's lead got full filled once the customer done the FD booked process but from 1st Aug it will be changes the lead will be got full filled after the completion of Virtual Card activation process.
VKYC Update
If customer is facing location issue during VKYC so customer will get the option for edit the address on every VKYC attempt.
Zcoin Earn Limit Update
Earlier we have the limit on monthly earning of Zcoin was 5k but now it is update to 10K. Customer can earn maximum 10K Zcoin in a month.
Note :- Redemption limit is same customer must have minimum 250 Zcoin to redeem.
Update on CBM Voucher
In CBM, we used to give ₹175 as an Amazon Voucher on timely payment of EMI and when the membership is active. We are replacing this with coins. We will be giving 700 Coins. Users can redeem it for an Amazon Voucher of ₹175 or they can convert it to cash (at half value i.e., ₹87.5) Only applicable for new EMI payments. This has been rolled out to 10% users. We will soon be rolling this out to 100% CBM users.
Update on ZET Rewards
We have updated some polices of the rewards,
Do not create any tickets to avoid any confusion.
· Make sure 100% of % floor is updated with the same.
ZCoins Policy Updates
1. Coin Expiry
· Old Unused Coins have expired.
· Notifications are sent to users encouraging redemption.
· In case of complaints, handle them on a case-by-case basis.
2. Coin Redemption Update
Category Old Policy New Policy (Effective Now)
Monthly Cap No monthly cap 5,000 ZCoins / user/month ( User will earn )
ZCoins to Cash 5 ZCoins = ₹1 8 ZCoins = ₹1 (₹0.12 per ZCoin)
ZCoins to Voucher 1 ZCoin = ₹0.25 worth voucher No change (Voucher value remains)
Please note: Zcoins to Voucher conversion remains the same, i.e., 1 Zcoin = 0.25 worth of Voucher
CBM Loan Update
Customer will receive a loan amount of 500 rupees. However, after deducting the processing fee, the disbursed amount will be 441 rupees but the EMI will be scheduled based on the full loan amount of 500 rupees.
Discount Update in SBM Card
Magnet card holders will not receive any discounts when using their card on Swiggy , Zomato and other platforms. Only ZET Rupay card holders are eligible for those discounts.
However, Magnet card holders can still purchase vouchers with discounts through the ZET application.
FD creation Update
The max FD payment amount is now revised to 1Lakh which was 25k earlier. This is live on both initiation FD and Top up.
Update on L2 Retention Policy
Effective 22nd May 2025, please discontinue arranging L2 calls for retention programs on ZET (Card + Membership). Frontline agents should be advised to provide the best possible service and apply their retention expertise to handle and close cases independently.
If there are any pending calls scheduled up to 21st May 2025, please ensure they are completed with the L2 retention team by the end of today.
Paytm First Membership Update
Earlier, we were providing Paytm First Membership worth ₹21,000+ as part of the joining benefits of the SBM ZET Card. However, this is no longer available, which means that going forward, customers will not receive the Paytm First Membership as part of the joining benefits.
FD Payment Update
FD Payment Step Enhancement: Previously, users were required to manually enter their UPI ID to proceed with the FD payment. This step has now been streamlined. Customers can now select their preferred UPI app directly within the FD payment step. Upon selection, they will be redirected to the chosen UPI application to complete the payment seamlessly.
VKYC Permission Update
Video KYC Permission Automation: Earlier, users were required to manually grant permissions such as camera access, location, etc., to begin the video KYC process. This has now been improved — permissions will be automatically enabled, and customers will no longer need to allow them manually.
VKYC Issue Update
Do not create tickets for the VKYC issues where the issue for location. Ask customer to wait for the refund after that fill correct address.
CBM Auto pay closure Update
For Auto pay closure request raise ZLI only. Do not send tickets to Manoj via email. Also, while creating JIRA select Manoj in assigned in the field.
Zcoin Update
Currently, there is no way to earn Zcoins. A new structure for earning Zcoins will be launched soon. In the meantime, please proactively inform customers that Zcoins have been temporarily discontinued and we are working on introducing the new structure.
How to use Zcoin
SBM ZET Card users can now avail a flat 10% discount on every voucher purchase. The discount is applicable against Zcoins. So, if an SBM ZET Card user has Zcoins, they can redeem them to get a flat 10% discount on any voucher purchase.
Note: This offer is not applicable for Magnet Card users — it is only for SBM ZET RuPay Card users.
SBM ZET Card SIM Verification Update
This is a SIM Verification failure.
1. It is not due to WIFI enabled or Data issue.
2. It is because customer is not validating through the Bank registered SIM.
Cross Check
1. Enough balance or validity in the SIM card to get the SMS to verify.
2. SIM should be inside the device.
3. If still happening then create a ticket and ask the customer to wait for 24 hours only.
CBM 699 Plan Update
CBM: ₹600 Loan plan with 6 moths EMIs of ₹109
With 25% users we are experimenting with a ₹600 Credit Builder Loan with 6 months EMIs of ₹109 each
Plan 1
Initial: ₹699
Recurring: ₹99/month
Loan Amount: ₹600
Loan Duration: 6 months
EMI: ₹109/month
Plan 2
Initial: ₹99
Recurring: ₹99/month
Loan Amount: ₹600
Loan Duration: 6 months
EMI: ₹109/month
SBM ZET Rupay Card Streak Campaign
We have made ZET Rewards Streak campaign live for Card users (both magnet & SBM ZET Card)
The campaign is live from 11th April to 20th April 2025
campaign duration of 10days, if a user does 5 transaction and their total value is ₹5000 or more then they will get a ₹50 amazon voucher
If a user has completed this streak, they will be credited the amazon voucher on 21st April 2025.
This is only valid for voucher purchases and not recharge payments will be communicating to users if they are eligible for the rewards but in case any user reaches out to support tell them that if eligible they'll receive rewards on 21st April 2025
CBM Autopay Update
If any customer has cancelled the autopay from the source UPI app then customer can renew the membership via application only.
VKYC Time in SBM ZET Rupay Card
VKYC will not be operational on the following National Holidays :-
15th August - Independence Day
26th January - Republic Day
2nd October - Gandhi Jayanti
1st May - Labour Day
VKYC will be operational on Weekdays on 9AM to 9PM
On Saturday and Sunday 10AM to 7PM
1. Partner Emails: If an issue appears to be related to a bank account or KYC, it must be escalated to the tech team on the same day to avoid delays in commission payouts to agents.
2. ZET (SBM ZET Rupay): If the issue seems to be technical and is linked with SBM ZET Rupay, raise a ZLI ticket on the same day to prevent a poor customer experience.
3. CBM (EMI Payment Issues): If a customer is unable to make an EMI payment, escalate the issue on the same day, as delays in resolution could negatively impact the customer’s credit score.
FAQ of Rebranding Rupay Card.
· What is the reason or why we have changed the Name of the Card?
We have renamed the card to SBM ZET Credit Card to bring consistency across all our products. Additionally, this new card comes with better features than the SBM Magnet, including RuPay benefits and a more seamless on boarding experience for users.
· I am already a Magnet Card holder, do I have to Re-apply for the New Card?
To upgrade to the SBM ZET Card, you will need to close your existing SBM Magnet Card and reapply. As an existing user, you won’t need to complete Video KYC. Once you make your FD payment, your new card will be issued instantly.
· I am a magnet card holder, what will be the process to apply for the new Card?
To upgrade to the SBM ZET Card, you will need to close your existing SBM Magnet Card and reapply. As an existing user, you won’t need to complete Video KYC. Once you make your FD payment, your new card will be issued instantly.
· How can I apply for the RuPay card?
· I am a Magnet card holder, do I have to pay any charges to apply for a RuPay Card?
The SBM ZET Card is free for all users. However, to upgrade, you must first close your existing SBM Magnet Card. If your SBM Magnet Credit Card was issued less than 390 days ago, a card cancellation fee and an early FD closure fee will apply, as per the charges outlined in the Key Facts Statement (KFS).
· What are the charges to upgrade the Magnet Visa card to the RuPay Card?
The SBM ZET Card is free for all users. However, to upgrade, you must first close your existing SBM Magnet Card. If your SBM Magnet Credit Card was issued less than 390 days ago, a card cancellation fee and an early FD closure fee will apply, as per the charges outlined in the Key Facts Statement (KFS).
· What will be the process to upgrade the card limit if opted for a RuPay Card?
Customers can increase their credit limit by topping up their Fixed Deposits. They will receive 90% of their total FD investment as their credit limit.
· Can I use both RuPay and Visa cards altogether?
No, you can only hold one credit card variant at a time.
· What will be the validity of the FD if in case I will upgrade from VISA to RuPay?
You will need to close your existing FD and card to be able to upgrade from VISA to RuPay. When you open another FD for the RuPay card, the FD tenure would be 390 days. The FD deposit amount will auto-renew at the end of the tenure.
· Will I also be able to see the Virtual RuPay Card in the same application?
Yes, you will be able to see the Virtual Card in the app along with other card management settings.
· I am an iOS user, can i apply for the RuPay Card?
Yes, SBM ZET Card on the RuPay network will be available to iOS users as well.
· What are the Benefits and rewards of a RuPay card?
With our RuPay credit card, you can make UPI payments with ease and get 45 days of interest-free credit.
ZET Assured Update
How does ZET Assured work?
Follow our simple recommendations to build your credit score. If your score doesn’t improve in 3 months, you get a full refund!
Question 1. :- How customer will be eligible for the refund?
Answers :-
Pay EMIs on time, keep credit usage below 30%, avoid defaults, and clear overdue amounts.
Question 2. :- When will I get my refund?
Answers :-
If your score doesn’t improve in 3 months, we’ll refund your membership and money-back fee.
Question 3. :- What if I miss a payment?
Answers :-
Missing payments or exceeding credit limits may impact your credit score and refund eligibility.
ZET Partner Weekly Payout Update
Due to the bank holiday on April 1, 2025, there will be a delay in crediting the amount to agents' bank accounts. While the payout will be processed on Tuesday, it will be credited to the bank account by Wednesday EOD.
ZET Assured update in Credit Builder Membership
If customer is taking 119 membership in CBM then first payment will be 119rs and from next month 99rs per month will be deduct from autopay.
Benefit:-
· If customer claims after 6 months that my credit score is still showing same as it was previous before taking the membership then 100% membership fee will be refund to customer.
Email Update on Credit Builder Membership
If we receive request of Autopay closure for CBM or Membership Closure or Loan Closure. We have to share these tickets with Vineet and Ankit in cc instead of raising ZLI
ZET IPL Campaign
· Construct: Milestone-based rewards on achieving the milestone.
· Campaign Duration: 22nd March to 25th May
· Agents Eligibility:
o Agents need to complete min 75 sales to become eligible for the cash prize
o All the agents crossing the min sales count will be given the rewards
o All products sale will be consider except Loan.
· Reward :-
o Amount will be counted as per the wickets in the innings
o Per wicket 20rs will be collected in every agents bucket
o The final collected amount will be given to every agent who have done his 75 sales in the duration of ongoing campaign.
o The final amount will be provided to every agent individually it will be not divided.
If the lead creation was before the IPL campaign period but fulfilled in between the campaign then it would be counted also.
For Example: - The final Amount is 30,000 and Mohan, Vishal and Nitin complete their 75 sales.
Mohan’s Earning: - 30,000
Vishal’s Earning: - 30,000
Nitin’s Earning: - 30,000
ZET Modifications Policy
ZET App Modifications - Update Policy Changes
· If a customer already has an active product (either a card or membership), the PAN cannot be changed under any circumstances. Therefore, do not accept requests for PAN changes.
· The product's active status can be verified in the current CRM.
ZET Operational Changes
Modification - Update ZET Registered Mobile Number, Update ZET Registered Pan Number
Old Process - ZLI
New Process - To Vishal via Email
SOP - Need consent on the chat or Email from the registered Mail ID only.
TAT - 48 Working Hours
Credit Builder Membership Update
1. Auto Pay & E-mandate: - Currently we are providing Membership for 2 types of users.
Existing Customer – Membership value 1199rs
Loan 500rs/-
Amazon Voucher – On every Emi 175rs
E-mandate – No
Monthly Charges - No
Auto Pay – No
New Customers – Membership Value 99rs
Loan 500rs
Amazon Voucher – No
E-mandate – No
Monthly Charges – 99rs
Auto Pay – Yes
2. Modification: - We have to follow the ZET Modifications Policy. (Consent over email and raise to Tech via ZLI).
3. Foreclosure: - Yes, Customer can close Membership any time via support request but some charges will be applied.
4. Reapply: - Currently we are not on boarding foreclosure customers.
5. Voucher Transaction: - : In CBM, Customer can purchase vouchers via UPI & Cards.
6. Retention Policy: - We have to follow retention policy on CBL foreclosures.
SBM Bank Suite CRM Update
The New ACSI has been implemented in Suite CRM, as detailed in the attached document.
Would request you to tag cases in accordance with the new ACSI guidelines starting tomorrow.
The changes are outlined below.
Spot Closure option disabled from front end.
Spot Closure Drop Down option has been removed from front end. Now users won't be able to select the Spot Closure (Yes / No) during SR creation.
Enquiry will be considering as Final Closure.
Cases which are been created under the Case Type Enquiry will get Auto Close and no action will be taken on those SR's
Tooltip option next to the issue field.
This is new addon in the SR Creation page, where description of ACSI will be displayed.
Restriction on Re-opening of SRs once closed (option for Supervisors)
Once a Service request has been marked as Final Closed, it should not be possible to reopen the Closed Service Request.
5. All Complaints should get auto tagged to Grievance Team once the SR case type is tagged as complaint
6. Retention of old ACSI
SBM ZET Credit Card Update
We have removed this feature from the homepage. If any customers want to know the outstanding balance then ask to check inside the card details manage section. In case any customers are still able to see outstanding details on the homepage so tell them it's incorrect please update the app.
*We have launched a new campaign for the CBL category on ZET Partner, aimed at building awareness and driving incremental sales. The campaign will run for 15 days starting 22nd Jan.
Campaign details:
· Duration: 22nd Jan to 5th Feb
· Construct: Extra payout on achieving specific milestones
*We have launched a new campaign Bharat Loan Mahotsav on ZET Partner, aimed at building awareness and driving incremental sales. The campaign will run for 02 Months starting 1st Feb.
Campaign details:
Duration: 1st Feb to 30th Apr
Construct: Extra payout on achieving points by sale Loans.
Eligibility Criteria :
Top 250 Agents with Highest Points will be awarded
Min 100 Points Required to be eligible in the contest.
Credit Builder Membership - ZET
In Credit Builder Membership (CBM), we will be experimenting with three new pricing variants starting today:
500+99 (with Amazon)
One-time Joining Fees of ₹500
Membership Fees of ₹99/month - UPI autopay mandate
Users will get Amazon voucher on each EMI payment
Reference video: https://youtube.com/shorts/n0IeCcIzbJs
500+99 (without Amazon)
One-time Joining Fees of ₹500
Membership Fees of ₹99/month - UPI autopay mandate
Users will NOT get Amazon voucher on EMI payment
Reference video: https://youtube.com/shorts/zM2r6TaXKY8
99 (without Amazon)
No Joining Fees
Membership Fees of ₹99/month
Users will NOT get Amazon voucher on EMI payment
Reference video: https://youtube.com/shorts/2lMNA4B5nw0
FAQ's
Question 1. Will the auto pay be applied in all memberships of CBM also or it is applicable in these variants only ?
Answer :- Only in these plans.
Question 2. Why customer will choose 500+99 ( without amazon) what is the extra benefit in this variant ?
Answer :- Customers cant choose the plans. it will be based on their profile.
Question 3. How can we clarify which variant customer has chosen ?
Answer :- Ask customer to check in the app and after the plan selection same will be visible on CRM.
Question 4. What is the benefits of choosing 99 without Amazon variant ?
Answer :- This is for good customers and the loan will be provided from our app. You can think as an unsecured loan of rs 500.
