Terms of Use

Drivers and Passengers are bound by HUM “Terms of USE” that can be found at:

https://www.humrideshare.com/terms-of-use 

HUM is a subscription business. There are no contracts and a driver may cancel at any time. There are no refunds of unused subscriptions. 

STRIPE manages subscriptions. When you purchase a subscription, your receipt will be sent to your email and contain information on how to manage your subscription.  

You  keep 100% of the fare, tip, cancellation and wait time fees (less any credit/debit card merchant fees-typically 3-4%).

Passengers are charged a small per mile fee for Ride Assurance. This covers the cost of Liability, Personal Property Damage and benefits to protect you. Ride Assurance is not part of the driver’s  earnings.

HUM and our marketing partners offer passengers a $5 off ride coupon that will be deducted from your earned fare. We believe that if you do the math, you are still ahead and making more money! 

Vehicle movements are tracked through the app by our insurers. Driver behaviors are closely monitored for any hard braking and cornering, fast acceleration, operating over the speed limit and phone use during the ride. The phone must be securely mounted and not let loose in the center console or seat.

Driver Earnings:

HUM utilizes STRIPE to authorize, collect the fare for on-demand rides from the passenger and pay the driver through a connected account.

Drivers must establish a STRIPE account through the HUM Driver app regardless of any other relationship the driver may have with STRIPE. A STRIPE relationship with another rideshare service does not substitute for a STRIPE account with HUM.

Without a STRIPE account activated through HUM, a driver will not be paid. HUM is not responsible for the payment of a fare for a driver without an active STRIPE account through the HUM app.

Wallet Feature: 

HUM does not utilize a wallet for the collection or payment of fares.

Driver Qualifications:

• Drivers must possess the required license to operate the vehicle

• Drivers must have at least two years of total rideshare driving experience

• Drivers must maintain an acceptable motor vehicle driving record (MVR)

• No drug- or alcohol-related violations, such as driving under the influence (DUI) or driving while intoxicated (DWI)

• No Felony convictions

• No major violations in the last three years

• Minor moving violations and at-fault collisions (combined): 

  • No more than three in the past three years. 

  • No more than two in the last 12 months. 

• Major Violations (examples) Minor Violations/Accidents 

  • Excessive speeding — 15 mph or more over the posted speed limit 

  • Racing or exhibition driving 

  • Careless/reckless/imprudent driving 

  • Attempting to elude a police officer

  • Failure to stop/report an accident 

  • Making a false accident report 

  • Failure to stop for a school bus 

  • Vehicular homicide, manslaughter or assault resulting from a vehicle-related incident 

  • Any moving violation not listed under major violations 

• Non-moving violations are not typically counted but should be reviewed individually as some may indicate a disregard for safety 

• All accidents, except: 

  • Verifiable not-at-fault accidents 

  • Animal collisions 

  • Broken windshields 

• Drivers must be physically able to safely operate the vehicle or without reasonable accommodations.

• Drivers must immediately report license suspensions, revocations and other restrictions and cease driving. 

• All new moving violations must be reported by the next business day

• Management reserves the right to vary qualifications as needed due to unique situations

Vehicle Qualifications:

Vehicles should be in good condition and less than 8 years of age and less than 150K miles. HUM reserves the right to approve or disapprove any vehicle.

Vehicles should be maintained according to manufacturer guidelines and records of maintenance and repairs retained by the Driver.

Drivers are required to conduct a daily inspection of their vehicle with special emphasis on lights, turn signals, and tires.

VERY IMPORTANT: Drivers must update their insurance and registration when renewed. Failure to do so can result in being temporarily suspended from the platform. Send insurance and registration updates to:help@humrideshare.com Include your Name, Driver ID (from the app) and Phone Number. 

Insurance Requirements:

The driver is responsible for all accidents occurring with his or her vehicle. 

HUM assumes no responsibility for any loss or damage to the Driver's personally owned or leased vehicle or for any loss or damage to the Driver's personal property. 

Drivers must provide and maintain current proof of insurance (POI) with minimum limits of at least: $300,000/$500,000/S100,000 (bodily Injury per person/bodily injury per accident/property damage) or limits established by the state in which the vehicle is operated.

The insurance policy should include no exclusions for business use of the vehicle. 

VERY IMPORTANT: Drivers must update their insurance and registration when renewed. Failure to do so can result in being temporarily suspended from the platform. Send insurance and registration updates to:help@humrideshare.com Include your Name, Driver ID (from the app) and Phone Number.