In-App Wallet Tolls & Flex Private Ride

IMPORTANT NOTICE FOR PRIVATE RIDES

As a HUM Driver, when you conduct a private ride, you are responsible for quoting and collecting the fare directly from your passenger. When your route includes locations that assess tolls (such as airports), you must include these toll amounts in your quoted fare. Flex Driver must include the insurance surcharge.

WHY THIS MATTERS

When you pass through a toll during a private ride, the toll amount ($3.50-$5.15) will be automatically deducted from your in-app wallet. If you don't include this cost in your fare quote, you will effectively pay the toll out of your own earnings.

WALLET SETUP AND MANAGEMENT

1. Add a Payment Card

   • Navigate to: (ANDROID) Earnings tab → Wallet credit balance → Add card (IOS) Wallet tab  → Add card

   • This card will be used to fund your wallet for toll payments

2. Wallet Balance Requirements

   • You cannot conduct a private ride if your wallet balance falls below $10.00

   • Your wallet will automatically be replenished by $25.00 when funds are needed

   • Note: Wallet balances are not refundable

TOLL COLLECTION PROCEDURE

1. Before Accepting a Private Ride

   • Check if your route will include toll roads or toll-charging facilities such as airports

   • Verify your wallet has sufficient funds (minimum $10.00)

2. When Quoting Your Fare

   • Include the anticipated toll charges ($3.50-$5.15 per toll) in your quoted price

   • Clearly communicate to your passenger that the fare includes toll charges

3. After the Ride

   • Toll amounts will be automatically deducted from your wallet

FLEX PRIVATE RIDE INSURANCE PROCEDURE

1. Before Accepting a Private Ride as a Flex Driver

• Verify your wallet has sufficient funds (minimum $10.00)

2. When Quoting Your Fare

• Include the anticipated insurance charge ($5.00 AZ/ID - $7.50 CA)

3. After the Ride

• The insurance charge will be automatically deducted from your wallet

IMPORTANT REMINDERS

• Always maintain a sufficient wallet balance of $10.00 to avoid disruption to your ability to accept private rides

• Plan your routes in advance to accurately quote fares that include potential toll charges

• Monitor your wallet balance regularly 

• Tolls by airport: Sky Harbor $5.15 - Mesa Gateway and Tucson International $3.50, and San Diego $5.00

If you need further assistance with your in-app wallet, please contact HUM Driver Support through the app's support tab.