Policies & Best Practices

HUM Zero-Tolerance:

HUM is concerned for the safety of passengers and drivers. HUM has a zero-tolerance policy of a driver operating under the influence of drugs or alcohol during the course of a ride.

Passengers who reasonably suspects a driver was under the influence of drugs or alcohol during the course of a ride are requested to report the incident to Passenger Care by calling (800) 835-7103 or report the incident through the app using the SUPPORT tab

Antiracism, Diversity, Equity and Inclusion Policy:

This policy is established to affirm HUM’s support for efforts to promote antiracism and achieve diversity, equity and inclusion for our passengers, drivers and employees.

Phone use :

• Drivers are prohibited from making or receiving phone calls unless safely parked or it is an emergency 

• Drivers are prohibited from texting, browsing the internet, interacting with social media, etc., even if the interaction is hands-free. This includes voice-to-text messaging

Drivers should limit other distracting activities while the vehicle is in motion.

This includes eating, reading, reaching for objects and interacting with vehicle infotainment systems. 

Set-up navigation systems, plug-in your phone, and set up your music before leaving. 

Keep items you may need nearby so you are not reaching for them. 

Keep your eyes primarily focused on the forward roadway. 

Mirror checks should be frequent but of a short duration – about one second. 

Return your eyes to the forward roadway before checking another mirror. 

Drivers should be aware of the impact of an over-the-counter drug or prescribed medications on his or her driving and follow precautions outlined, including not driving. Inform doctors of your driving responsibilities when receiving any new medical recommendation. 

Being under the influence of alcohol or a controlled substance is prohibited while operating a vehicle. 

Consumption of alcohol by drivers during working hours or within 4 hours prior to driving is prohibited. 

Possessing controlled substances or open containers of alcohol in a vehicle is prohibited. 

Defensive Driving :

Drivers should drive in a defensive manner, including the following: 

• Maintain a safe speed, adjusting for traffic, road and weather conditions

• Maintain a cushion of safety around your vehicle with an emphasis on proper following distance

• A minimum of three seconds is required for light vehicles with additional distance needed for larger vehicles or in poor traffic/road/weather/visibility conditions 

• Allow tailgaters to pass you

• Stay out of the blind spots of other Vehicles

• Scan ahead to identify hazardous conditions or actions of others and be prepared to stop

• Yield to the right-of-way of others. This includes stopping at intersections and not pulling out in front of others 

• Anticipate unsafe actions of others, such as: not stopping where required, pulling out in front of you or driving distracted. Cover your brake and be prepared to slow or stop

• Distance your vehicle from distracted drivers

Be extremely cautious when driving around pedestrians and bicyclists. Pedestrian related auto accidents are on the rise, partially attributed to pedestrians being distracted on their smartphones. 

Limit lane changes and passing. 

Abide with all Federal, State and local authorities regarding extreme weather conditions.

Vehicle Inspections and Maintenance:

• Drivers are required to conduct a daily inspection of their vehicle with special emphasis on lights, turn signals, and tires. Monthly documented inspections are required using our inspection form. 

• Defects should be reported immediately and remedied. Drivers should not operate vehicles deemed unsafe until repairs are made. 

• Drivers should ensure their vehicles are maintained in accordance with the manufacturer’s requirements. Records of driver-initiated maintenance and repairs should be reported/submitted. 

• Drivers are responsible for addressing and remedying any vehicle recall by government agencies or manufacturers. 

• Additional Driver Rules and Responsibilities 

• Seatbelt and shoulder harness use is required for all drivers and passengers. 

• Drivers should adhere to local, state and federal traffic laws. 

• Drivers are required to pay fines for any violations received. 

Smoking is prohibited in vehicles. 

Drivers are required to attend all driver safety meetings and review safe driving materials provided by the company. 

Roadway Emergency Stops:

Stopping along a roadway is dangerous and should only be done in an emergency, such as a breakdown 

When possible, get off the roadway as soon as possible using your four-way flashers to warn other vehicles of your reduced vehicle speed. 

If you must stop: 

1. Move as far off the roadway as safely possible, being aware of soft or sloped shoulders. 

2. Try not to stop on a curve or other areas where it will be difficult to be seen by other motorists. 

3. Turn on your emergency flashers and put out reflective safety triangles as depicted below. 

4. Do not work on your vehicle. Have the vehicle towed to a safer location to complete the repairs.