Key 1. Get Someones Attention : Call someone’s name, wait for eye contact, and give a communication tap, if necessary, before you speak.

Key 2. Use a talking voice instead of fighting voice: Use a talking tone of voice instead of a fighting tone of voice.

Key 3. Use a talking Face and Body : Use a talking face and relaxed body language instead of a fighting face and tense body language.

Key 4. Choose Helpful Words Choose words that help instead of hurt. (“I feel mad because …” instead of “I hate it when …”)

Key 5. Redo Hurtful moments Be brave and redo hurtful moments.

Key 6. Forgive and let people try again Be kind and let people try again.

Key 7. Assume the best. ( “He probably isn’t mad at me, maybe he is mad because he lost the game.”)