Student Tech Handbook

• • Charging Issues - my iPad will not charge

• • Short Answer:  Optimize Battery Charging is turned on and  aims:   "To reduce battery aging, your Mac learns from your daily charging routine so it can wait to finish charging past 80% until you need to use it on battery."

  • See this article on how to configure this setting.  Illustrated instructions. 

• • Don't try to put it back on.  You might damage the laptop.

  • Take extra special care with your laptop as it now doesn't have a protective case. 

  • Bring it to the IT Offices 

Restart your computer and try again. If that doesn’t work try the following:

Test in Photo Booth

• • Launch Photo Booth. This is a built in app. If the camera still is not recognized this is a hardware issue that can be repaired. 

    • In terms of joining Google meets and being part of the digital class you can watch, listen, and interact with the class. The only limitation is you cannot be on camera.

  • If the camera works in PhotoBooth, it’s a permission issue on your user account.  Try:

    • Resetting your Google Chrome Account

      • Follow these instructions

      • If it still fails then: 

    •  Login to studentlocal

      • Click here for image of login screen

      • Logout of your account by clicking on the Apple in the upper-left corner. 

      • At the login screen click “login with local account on top right” (You may have to click Switch User first) or click on this icon

      • Enter studentlocal for the username and hellohello for the password

      • You can login to Chrome and have access to all your Google Documents (Follow these instructions)

If Photo Booth fails in studentlocal

• email helpdesk@hardingacademy.us

• Shut the laptop down completely.

• Do NOT remove the case from the laptop. They are difficult to put on, and you can damage the laptop trying. 

• Use an alcohol based wipe, lightly moist.  Purell wipes work well. (Not Clorox.)

• A micro-fiber cloth lightly moistened with rubbing alcohol is also effective.

• Wipe the laptop down gently. 

• • Follow these instructions. 

Restart your computer and try again. If that doesn’t work try the following:

Test in Voice Memos

• • Launch Voice Memos. This is a built in app. Record yourself. 

  • If the mic works in Voice Memos, it’s a permission issue. 

    • Reset your Google Chrome Account

      • Follow these instructions

If Voice Memos fails to record sound, login to studentlocal

• Logout of your account by clicking on the Apple in the upper-left corner. 

  • At the login screen click “login with local account on top right” (You may have to click Switch User first) or click on this icon

  • Enter studentlocal for the username and hellohello for the password

  • Open Voice Memos  and record yourself. 

    • If it records you: 

      • You can login to Chrome and have access to all your Google Documents (Follow these instructions)

      • If Voice Memos fails in studentlocal

        • email helpdesk@hardingacademy.us you have a hardware issue. 

• • Make sure both the printer and the laptop are connected to the same WiFi.

  • On the laptop, open the System Preferences (Click the Apple in the top left corner)

  • Select "Printers & Scanners"

  • Click the "+" at the bottom of the list of printers. 

  • Your printer should show up in the list that comes up. You can select and follow the prompts.

  • Prompted to install a special driver that requires an administrative password:  Use AirPrint as the driver to get around this. 

• If you cannot get the printer installed, you can login to your student’s Harding accounts on your home computer to print out items.

• Click here to start interactive troubleshooter for on-campus printing

• • TURN IT OFF IMMEDIATELY BY HOLDING DOWN THE POWER BUTTON UNTIL IT TURNS OFF.

  • Do not try to dry it out.  

  • Email helpdesk@hardingacademy.us to arrange to pickup a loaner laptop. 

  • If you turn it off immediately we can most likely save the laptop.  

  • Laptops with liquid get destroyed when the liquid shorts out the powered-on laptop.

  • DO NOT STORE WATER BOTTLES IN YOUR BACKPACK WITH YOUR LAPTOP

• • Follow these instructions to turn on Touch ID to unlock your laptop

• • How do I remove a WiFi connection?

• • Transition to Cisco Secure Client from Umbrella Roaming Client

• • How to download and use Clipcrab

• • How to login to Chrome

  • Chrome won't connect to websites - Interactive Troubleshooter

  • Chrome won't connect to websites

  • How to reset Chrome

  • Clearing browsing Data

  • Optimize Memory and Power Settings in Chrome

  • Turn off  predict network actions to improve page load performance

• • How to use ClassLink LaunchPad

  • Setting Up Gizmos (Explore Learning) with ClassLink

  • Using ClassLink with Safari (enabling ClassLink Extension)

• • How to login to CompassNet

• • Interactive Troubleshooting and Installation Guide

  • Troubleshooting Tips

Check the Online Status

• Google's Official Status Page (usually not very up-to-date or accurate)

• Downdectcor - Google (usually more accurate, at least in showing there's a problem)

Google Meet

• Cannot Present your window or your entire screen - you must enable privacy permissions for Chrome in  screen recording

• If you can see yourself in Google Meet, but your teacher cannot see you: (note: this takes about 5 minutes so do it when you have time). 

  • Run through the Camera Troubleshooting  

• If Google Meet is freezing or locking up

  • Reset Chrome

• If you see orange bars instead of your image turn your camera off and back on. 

Gmail

• I am not getting an email from my parent or from a personal email.  Your email maybe getting intercepted by our new phishing protection system, Coro. Read this article on how to find emails that get intercepted.  

• • Interactive Guide:  ISEE by ERB confirm installation

• Grant permissions for screen viewing by teacher

• See this article.  You will use PhotoBooth and Preview

Emailing Students Grades 4-5.

• Grade 4-5 students have email but can only email Harding teachers (hardingacademy.us) and Harding students (hardingacademy.me).

• Students grade K-3 do not have an email address. 

• If you need to transfer something to your student's laptop  and your personal device you can login to your email on your student's Harding device or have your (Grade 4-5) student login to his or her Harding Gmail on your device. 

• See this article: https://sites.google.com/hardingacademy.us/hardinghelp/home/logging-back-into-your-mac

• How to login to studentlocal on your laptop. 

• Printing from Google Docs - Getting Blank Pages

• When you use ERB Secure Browser the screenshot function gets turned off.  This article shows you how to turn it back on. 

How are student laptops protected from inappropriate content

YouTube Access on Student Laptops/iPads

•  Students have access to YouTube off-campus.   The web filter on the student laptops enforces YouTube Restricted Mode.  

• This article that explains what restricted mode is.

• This article explains how restricted mode is enforced from the web filter. 

Other inappropriate content is controlled by the Cisco Umbrella web filter, installed on all student devices. 

• • How to use ClassLink LaunchPad

• • How to Login to Learning Ally

• How to Print an Assignment, Complete it on Paper and Upload to Showbie (Video Tutorial)

• How to log back into Showbie

• How to turn off notifications (you can only do it within the app not the iOS notifications)

How are student iPads protected from inappropriate content

YouTube Access on Student Laptops/iPads

•  Students have access to YouTube off-campus.   The web filter on the student laptops enforces YouTube Restricted Mode.  

• This article that explains what restricted mode is.

• This article explains how restricted mode is enforced from the web filter. 

Other inappropriate content is controlled by the Cisco Umbrella web filter, installed on all student devices.